Staff Inbound Product Manager - AI Evaluation Tools
ServiceNow · Posted Oct 15
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The ServiceNow AI Experiences and Innovation organization drives the company's Agentic AI strategy and roadmap to be the AI platform for business transformation. As enterprises grow their AI maturity, the team provides tooling that allows robust evaluation of agentic AI systems and models, which orchestrate components such as LLMs, RAG, and frameworks. This role owns the product vision and roadmap for AI evaluation tools, working with AI research teams to turn experiments into scalable features that help customers assess accuracy, performance, and quality of their agentic AI systems.
What you will do
- Distill and transform ServiceNow customer and partner ideas and feedback into a cohesive product vision and roadmap.
- Own end-to-end feature and capability development by defining product requirements, setting up user research, and managing development & testing by release.
- Clearly communicate priorities, plans, and customer outcomes to key internal stakeholders.
- Partner with ServiceNow AI research teams to plan experiments and help convert them into scalable features delivering high value for customers.
- Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI systems.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of Product Management experience or equivalent in a technical role in enterprise SaaS.
- Experience in evaluating LLMs and AI solutions.
- Experience working on developer tools and for technical end users.
- Strong prioritization skills and the discipline to focus on customer needs.
- Experience defining and capturing product requirements and transforming them into a product roadmap.
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.
- Drive solution development through big-picture solution development.
- Ability to inspire and align engineering teams to deliver exceptional experiences.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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