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Staff Data Analyst

GitLab · Posted Oct 15

DevSecOps platform, software version control, CI/CD pipeline, and AI-assisted development services

Bangalore, IndiaFull-timeRemote · India-wideLead/Staff8+ years₹35.0L–₹60.0L yearly<25 applicants
Software DevelopmentDevSecOpsInformation TechnologyCloud ComputingArtificial IntelligencePublic Company
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About the role

GitLab is an all-remote DevSecOps orchestration platform whose Support Engineering organization uses data to understand performance, improve customer outcomes, and improve operational practices. The team works across Support Engineering, go-to-market teams, Business Operations, and Product Engineering. As a Staff Data Analyst, this role turns raw data into actionable insights by designing dashboards, reports, and data models that help leaders monitor performance, optimize costs, and improve customer outcomes.

What you will do

  • Own annual operating plan and capacity planning through data modeling and validation that support workforce and budget decisions.
  • Build and maintain utilization and team-performance scorecards, including automated alerting that surfaces trends in real time.
  • Analyze Support Economics, including cost-per-ticket modeling, self-service savings, and product quality costs.
  • Develop performance indexes and heatmaps that identify product areas and customers using the most support resources.
  • Lead dashboarding for AI adoption and return on investment, measuring the business impact of AI-driven initiatives across Support Engineering.
  • Partner with go-to-market teams on predictive analytics and churn-prevention models that identify at-risk customers.
  • Define and refine unified customer-schema requirements to create consistent data across systems and a single source of truth.
  • Deliver Monthly Business Review telemetry, executive-ready reporting packages, recurring operational reports, and ad hoc analysis.

Skills used in this role

SQLZendesk ExploreTableauLookerbusiness intelligencedata modelingpredictive analyticsmachine learningartificial intelligencelarge language modelsdata analysiscommunication

What the employer is looking for

  • Experience as a business intelligence analyst, analytics engineer, or in a similar data role, ideally in a software as a service or technology company.
  • Experience partnering with Technical Support, Business Operations, Product Engineering, or similar organizations.
  • Fluency in SQL, including complex multi-table joins, grouping and aggregation, common table expressions, and conditional filters.
  • Hands-on experience building dashboards and reports in Zendesk Explore, Tableau, Looker, or similar business intelligence tools.
  • Translate ambiguous business questions into structured analytical frameworks.
  • Present findings clearly to technical and non-technical stakeholders.
  • Plan and prioritize work independently in a remote, cross-functional environment across time zones.
  • You may also bring experience with large language model-based tools, artificial intelligence and machine learning workflows, durable data solutions, analytics frameworks, in-depth data analysis, or presenting to senior leaders and executives.

Benefits and support

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

About GitLab

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GitLab

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GitLab is an intelligent orchestration platform for DevSecOps, delivered as a single application that empowers development, security, and operations teams to ship software faster and more securely. Operating as one of the world's largest all-remote companies, GitLab integrates the entire software lifecycle from planning and source code management to CI/CD and automated security testing. Millions of users and thousands of organizations globally rely on GitLab to scale their development workflows and adopt agentic AI engineering.

Industry
Software Development
Company size
2375 employees
Founded
2011
Location
San Francisco, California, USA
Funding stage
Public Company

Funding

Public Company · $435M raised

Khosla VenturesGVIconiq CapitalGoldman SachsRedpoint Ventures
  • 2022-09-16Post IPOUndisclosed
  • 2019-09-17Series E$268M
  • 2018-09-19Series D$100M
  • 2017-10-10Series C$20M
  • 2016-03-15Series B$4M

Leadership

BS
Bill Staples

Chief Executive Officer

JR
Jessica Ross

Chief Financial Officer

SP
Siva Padisetty

Chief Technology Officer

MK
Manav Khurana

Chief Product and Marketing Officer

TL
Thomas Lloyd

Chief Business and Legal Officer

Recent coverage

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