Sr. TPM - Trust and Privacy, Devices & Services Trust, Privacy, and Accessibility (TPA)
Amazon · Posted Nov 2
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
Devices & Services Trust, Privacy and Accessibility (DSTPA) maintains and raises the trust bar for Amazon customers across 30+ Devices and Services, offering horizontal services that embed trust, privacy, and accessibility into products and customer-facing controls. The Trust Review & Incident Management (TRIM) team runs an always-on operating model for high-severity, trust-impacting events, including detection, coordination, containment, and crisis response. This Senior Technical Program Manager role leads Trust Incident & Crisis Management, serving as incident commander, driving escalations and post-mortems, and running playbooks, governance, and follow-the-sun coverage from India.
What you will do
- Act as incident commander for high-severity, trust-impacting events; own incident-command protocols, incident rooms, severity matrices, escalation pathways, and decision frameworks
- Own escalation management end to end — escalate at the right time, pull in the right owners and decision-makers, and drive issues to resolution without letting them stall
- Design, implement, and own crisis response playbooks, mechanisms, and tabletop exercises to ensure organizational readiness
- Drive root-cause analysis and post-mortems (correction-of-error), and track corrective and preventative actions across Engineering and Product through to closure
- Write compelling senior-leadership and executive briefs (narratives, escalation briefs, status reports) that synthesize complex, cross-domain trust issues into clear decisions, risks, and asks
- Define, monitor, and improve operational metrics — mean time to triage, mean time to contain, mean time to resolve, and post-incident SLA compliance
- Partner with Product and Engineering to embed Trust by Design principles upstream, mitigating recurring incident patterns
- Run follow-the-sun coverage with the US team; hold cross-functional teams accountable to commitments, and mentor and develop other program managers
Skills used in this role
What the employer is looking for
- Bachelor's degree in engineering, computer science or equivalent
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience working in a fast-paced and ambiguous environment, or experience delivering results for large, cross-functional initiatives/projects
- Experience in identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan, or experience communicating results to senior leadership
Preferred qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field
- Experience managing multiple calendars, or experience in a fast-paced, high-tech company
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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