Sr Territory Manager - Retail Service
Mahindra Group · Posted Oct 27
Automotive, farm equipment, information technology, financial services, and hospitality services
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About the role
The role sits within Mahindra Group's retail service operations for gensets, overseeing service delivery, maintenance schedules, and dealer service standards in the Vijayawada region. It combines team leadership, customer care, quality control, and business development to grow service coverage and satisfaction. The Sr Territory Manager coordinates service engineers, customer service representatives, and dealerships to ensure timely, compliant, and high-quality genset servicing.
What you will do
- Service Operations Management: Oversee and coordinate all genset service activities. Ensure timely and efficient servicing of genset equipment. Develop and implement maintenance schedules and service protocols.
- Team Leadership: Lead and mentor a team of service engineers and customer service representatives. Provide training and support to team members to enhance technical and customer service skills. Conduct regular performance reviews and set development goals for the team.
- Customer Care: Serve as the primary point of contact for customer inquiries, complaints, and service requests. Maintain strong relationships with key customers and ensure their service needs are met. Implement customer feedback mechanisms to improve service quality and customer satisfaction.
- Dealership Collaboration: Work closely with dealerships to coordinate and monitor service activities. Ensure dealerships adhere to company standards and guidelines for genset servicing. Support dealerships in resolving service-related issues and improving service delivery.
- Business Development: Identify new business opportunities and potential areas for service growth within the region. Collaborate with the sales team to support customer acquisition and retention efforts.
- Quality Control: Monitor service quality and ensure compliance with company standards and industry regulations. Conduct regular audits and inspections to ensure high levels of service delivery.
- Reporting and Documentation: Maintain accurate records of service activities, customer interactions, and inventory management. Prepare and submit regular reports on service performance, customer satisfaction, and team productivity.
Skills used in this role
What the employer is looking for
- Experience: 7 to 15 years
- Bachelor's degree in Electrical/Mechanical Engineering
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Proficiency in service management software and Microsoft Office Suite
Preferred qualifications
- Industry Preferred: Genset
Benefits and support
- Compensation and benefits are detailed in the job posting
About Mahindra Group
The Mahindra Group is a multinational conglomerate federation of companies with a presence across more than 20 industries globally. The group holds leadership positions in utility vehicles, farm equipment, information technology, and financial services. Driven by its core purpose to enable people to Rise, Mahindra operates across over 100 countries.
- Industry
- Conglomerate
- Company size
- 327000+ employees
- Founded
- 1945-10-02
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Chairman
Group CEO & Managing Director
Group Chief Financial Officer
Group Chief Technology Officer
Recent coverage
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