Sr Staff Inbound Product Manager - Partner Relationship Management(PRM)
ServiceNow · Posted Oct 16
Cloud-based workflow automation and artificial intelligence platform services
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About the role
Partner Relationship Management (PRM) is one of the newest products inside ServiceNow's Sales CRM organization, built to help companies run their entire partner ecosystem — from deal registration through MDF to partner facing commerce — natively on the Now Platform. The product is just over a year old and represents a zero to one opportunity, with foundational architecture in place, first design partners live, and a roadmap still being written. This role owns product strategy and roadmap for a defined slice of PRM, working directly with design partners and India-based engineering scrum teams on specs, data models, and releases.
What you will do
- Own product strategy and roadmap for a defined slice of PRM, from discovery through launch and adoption
- Work directly with design partner customers to validate problems before committing engineering investment, and translate their feedback into clear, buildable requirements
- Partner with engineering scrum teams in India day to day to break down epics, sequence releases, and make tradeoffs under real delivery constraints
- Define and document detailed specs, acceptance criteria, and data models for complex partner ecosystem workflows (partner hierarchies, deal registration, approvals, MDF, catalog driven quoting)
- Collaborate with design and research to shape partner facing and internal facing experiences, from early concepts through usability validation
- Represent PRM in cross functional forums across GTM, design, research, and other stakeholder groups, and build consensus on shared priorities
- Contribute to competitive positioning and help the team understand how PRM should be differentiated against established players in the partner management space
- Mentor and influence product thinking across the broader team, given the staff level scope of this role
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 12+ years of product management experience, with a track record of owning a product area end to end in a B2B SaaS environment
- Experience building or scaling products in the partner ecosystem, channel, or partner relationship management space
- Strong technical fluency, comfortable going deep with engineering on data models, workflow logic, and system architecture
- Demonstrated ability to operate in ambiguity and build structure where none exists, this is a zero to one environment
- Excellent written and verbal communication skills, with experience influencing stakeholders across geographies and time zones
- Comfortable working with distributed, India based engineering and global product peers across North America
Preferred qualifications
- Direct experience with partner relationship management, channel management, or partner ecosystem platforms such as Impartner, PartnerStack, ZINFI, Salesforce Partner Cloud/Community Cloud, SAP, Oracle, or Conga/Apttus
- Experience with CRM, CPQ, quote to cash, or order management systems
- Experience partnering with researchers and designers in a product trio model
- Prior experience at a company with a strong platform or ecosystem play
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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