Sr Staff Inbound Product Manager
ServiceNow · Posted Oct 26
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's Security & Risk Unit delivers AI-powered security solutions that help enterprise customers detect, respond to, and remediate threats at scale. The team is expanding its product management group to drive AI capabilities in Security Incident Response (SIR) and AI-to-AI security integrations. This role leads product strategy and execution for AI features in SIR and integrations with third-party AI systems, enabling Agentic Incident Response workflows.
What you will do
- Own a significant portion of the AI product Roadmap for Security Incident Response (SIR), and transform requirements into customer-centric solutions
- Set technical and strategic direction that Engineering, UX, and Sales align to with visibility into VP-level roadmap decisions
- Focus on driving measurable improvement in customer adoption of AI-powered capabilities in SIR (adoption in production, growth in MAUs, renewals)
- Lead product strategy for AI-to-AI security integrations that support ServiceNow's growth, defining how autonomous AI agents collaborate across security platforms
- Work directly with customers & partners in regular strategic meetings to align on solutions, integration, differentiation, and value propositions
- Communicate priorities clearly across Engineering, Design (UX), Architecture, and partner teams, and own execution / shipping.
- Translate complex AI and security workflows into clear, actionable product requirements
- Incorporate customer research, usability insights, and market analysis into product decisions
- Drive cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partner ecosystems
Skills used in this role
What the employer is looking for
- AI-first mindset – demonstrated use of AI tools (e.g. Claude, Copilot, OpenAI, Gemini) to accelerate product management work across requirements analysis, decision-making, analytics/insights, and workflow automation
- 8+ years of software product management experience, preferably in cybersecurity, SecOps, AI/ML or related domains
- Proven track record defining and capturing product requirements and transforming them into executable product roadmaps
- Strong prioritization skills and the discipline to focus on high-impact activities in fast-paced, high-growth environment
- Deep curiosity about customer needs with a demonstrated track record building customer relationships and delivering customer-centric security solutions
- Experience managing stakeholder relationships with external partners and building successful integrations with established or emerging tech or security vendors
- Excellent communication skills with ability to translate complex technical problems into easily understood requirements for diverse audiences
- Experience leading teams and mentoring junior PMs, helping elevate product thinking and execution quality across the organization
- Experience in MCP (Model Context Protocol) or A2A (Agent2Agent) protocol is preferred
- Experience with AI agent communication protocols, API design, or distributed automation frameworks is preferred
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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