Sr Staff Inbound Product Manager
ServiceNow · Posted Oct 15
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow is building a new team to create its Accounts Receivable Operations (ARO) product, aiming to grow an emerging opportunity into a $100M business. The product applies AI to help enterprises accelerate collections, resolve disputes, improve cash flow, and reduce manual work within invoice-to-cash and finance operations. This inbound product leadership role owns strategy, roadmap, and delivery for ARO, working with customers, engineering, design, and research to turn complex financial processes into intuitive products and AI-powered workflows.
What you will do
- Own product strategy, priorities, and roadmap for Accounts Receivable Operations, helping establish ARO as a strategic growth business for ServiceNow.
- Partner with finance leaders, AR managers, and collections teams to understand their challenges and identify opportunities to improve collections, dispute resolution, and the broader invoice-to-cash process.
- Define AI-native capabilities that capture an organization’s collections expertise and apply it to prioritizing work, engaging customers, and autonomously resolving routine tasks and cases.
- Translate customer needs and complex finance workflows into clear product requirements, user stories, and acceptance criteria.
- Work closely with engineering, design, research, and platform teams to guide development and bring high-quality products to market.
- Integrate customer discovery, usability studies, market analysis, and competitive insights into product decisions.
- Partner with early customers to validate solutions, guide pilots and adoption, and turn lessons learned into capabilities that serve the broader market.
- Define and measure product success through customer outcomes such as faster collections, reduced days sales outstanding, improved collector productivity, and shorter dispute resolution times.
- Communicate product priorities and tradeoffs clearly, build consensus, and influence stakeholders across organizational boundaries.
- Help establish the team’s ways of working, including using AI to accelerate discovery, improve decisions, and strengthen execution.
- Take accountability for outcomes across the product lifecycle and coach other product managers as the team grows.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 12+ years of software product management experience, including ownership of enterprise products from discovery through launch and adoption.
- Experience building products for finance operations, with direct experience in accounts receivable, collections, dispute management, or invoice-to-cash strongly preferred.
- A strong understanding of how finance teams operate, including their workflows, performance measures, financial controls, and relationships with customers and other business functions.
- An understanding of how finance workflow products connect with ERP systems and other sources of customer, invoice, payment, and account data.
- Experience defining product requirements and translating them into a prioritized roadmap and actionable development plans.
- Deep curiosity about customer needs and a track record of building relationships with business leaders and practitioners to deliver customer-centered solutions.
- Strong prioritization skills and the discipline to focus on the activities that create the greatest customer and business impact.
- The ability to connect a broader product vision with the details required to deliver a complete, usable solution.
- An entrepreneurial mindset, comfort with ambiguity, and the ability to establish direction and deliver results in a new product or market.
- Strong communication and influencing skills, with the ability to explain complex problems clearly to technical, business, and executive audiences.
- The ability to lead across functions, coach less experienced colleagues, and build a culture of ownership, learning, and execution.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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