Sr Staff Business Systems Analyst
ServiceNow · Posted Nov 3
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The Engineering team within ServiceNow's Digital Technology (DT) Platform Services organization designs and architects mission-critical enterprise platforms and works with application developers, product owners, and business stakeholders. The role is a Senior Staff Business Systems Analyst focused on bridging business needs and technical solutions. The person will lead end-to-end analysis and solution design for cross-functional initiatives, analyze systems and processes for improvement or automation, and coordinate across product, engineering, platform operations, capacity, and change management teams.
What you will do
- Partner with business leaders to identify opportunities for process optimization.
- Lead end to end analysis and solution design for cross-functional initiatives
- Analyze current systems and processes to identify areas for improvement or automation.
- Work closely with engineering teams to ensure solutions meet requirements and deliver business value.
- Serve as the central point of coordination across product, engineering, platform operations, capacity, and change management teams, keeping stakeholders informed of release status, risks, and operational impact.
- Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication
- Translate your recommendations to senior leadership to gain agreement, affect change and influence long term digital strategies
Skills used in this role
What the employer is looking for
- Bachelor’s degree in computer science or related field with at least 8 years of IT industry experience.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders.
- Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis
- Strong analytical and troubleshooting skills.
- Ability to multi-task and manage expectations in a fast-paced environment with competing priorities.
- Experience with building internal SOPs using KBs or other technology to drive standardization and consistency.
- Strong collaboration and relationship-building skills.
- ServiceNow ITSM experience and AI is plus.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30