Sr Software Engineer
ServiceNow · Posted Nov 6
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow CRM helps companies sell, fulfil, and service customers on one AI-powered platform spanning Customer Service Management, Field Service Management, and Sales CRM. The team builds CRM Self-service and customer service workflows including case and work order management and guided agent experiences. As a Senior Software Engineer you will own complex components end to end, partnering with product, design, and platform teams to ship scalable, AI-enabled workflows agents and customers rely on daily.
What you will do
- Build high-quality, scalable, clean, and reusable applications and integration solutions using ServiceNow platform and related technologies.
- Partner with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality products to our users.
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Own critical technical initiatives from planning to deployment, continuously refining and improving existing applications and services.
- Explore the latest ServiceNow features and evaluate them for adoption
- Develop proof-of-concept and prototype solutions to validate architectural, design decisions and demonstrate feasibility.
- Establish and promote best practices around platform development, integrations, and performance optimization.
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Mentor and guide engineers, fostering technical excellence and professional growth within the team.
Skills used in this role
What the employer is looking for
- 5+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
- Effective, accountable use of AI coding assistants and agents.
- Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement — including at least one model or orchestration migration carried through production.
- Experience in system design, APIs, data modelling, and testing across front-end, server-side, and relational data work with a high quality mindset.
- Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG, Playwright) and integrating tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.
Preferred qualifications
- Experience using AI Coding tools such as Claude or Codex.
- CRM domain knowledge and working experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30