Sr Software Engineer
ServiceNow · Posted Nov 4
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The role is for an engineer to build reliable, maintainable AI-native and cloud-native software on the ServiceNow platform. The IC3 engineer works on well-defined features and components with guidance from tech leads, focusing on software engineering fundamentals and integrating AI/ML services into applications. This position develops features in Java and JavaScript, contributes to automated testing and CI/CD, and grows technical depth in ServiceNow platform development.
What you will do
- Develop software features and components under the direction of tech leads; take ownership of well-defined, scoped tasks
- Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
- Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
- Work with assigned features from design through development, testing, and deployment with guidance from teammates
- Troubleshoot and debug issues in development and staging environments; escalate complex issues to tech leads.
- Follow secure coding practices, including responsible handling of customer data and AI safety considerations
- Participate in code reviews and actively incorporate feedback from tech leads.
- Learn and apply CI/CD practices; contribute to automated testing and deployment pipeline
- Effectively leverage AI tools to maximize the daily productivity
- Learn from code reviews, pair programming, and mentorship from tech leads
- Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
- Actively participate in team discussions, design reviews, and sprint planning
- Communicate clearly about progress, blockers, and technical challenges
- Participate in knowledge-sharing sessions and team learning opportunities
- Support junior teammates and newer developers by sharing what you've learned
- Take initiative to understand the broader system and how your work fits into the product
Skills used in this role
What the employer is looking for
- Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)
- 5-8 years of professional software development experience
- Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others
- Understanding of fundamental software engineering concepts: version control, testing, debugging
- Basic knowledge of relational databases and SQL
- Familiarity with RESTful APIs and modern web services
- Strong problem-solving skills and ability to learn quickly from feedback
- Good communication skills and ability to work collaboratively with a team
- Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus
- Prior experience or coursework with ServiceNow platform is a plus
- Experience with Agile development methodologies is a plus
- Ability to take direction, ask for help when needed, and work independently on assigned tasks
- Adherence to software coding practices including owning the code from development to deployment including thorough testing.
- Passion for software quality, testing, and continuous learning
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30