Sr Software Engineer
ServiceNow · Posted Nov 4
Cloud-based workflow automation and artificial intelligence platform services
Get a personal compatibility score
Add a resume for personal matches
About the role
ServiceNow is hiring a Senior Software Engineer for AI-native systems and product development. The role focuses on building scalable software with Java, Python, JavaScript/GlideScript, and modern UI frameworks, while integrating LLM/AI capabilities such as RAG and retrieval systems. The engineer will own design, implementation, testing, and delivery of new and existing product features.
What you will do
- Build high-quality, clean, scalable AI-native systems by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
- Help design and implement new products and features while also enhancing the existing product suite
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5-8 years of experience with Java or a similar OO language
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Experience with any of the modern UI frameworks like Angular, React or Vue
- Analytical and design skills
- Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)
- Hands-on cloud-native and AI-native systems
- Hands-on of experience with LLM/AI systems at scale, including prompt engineering, agent design, retrieval systems, and production AI/ML services
- 1+ years of hands-on experience building and scaling systems with third-party AI/ML services and platform APIs across multiple cloud providers
- Expert-level proficiency in Python, or Java, or and JavaScript/GlideScript; deep expertise in ServiceNow scripting, APIs, and platform architecture
- Expert knowledge of LLM orchestration frameworks, RAG architectures, retrieval optimization, and vector database technologies
- Expertise in building evaluation frameworks, metrics systems, and production monitoring for AI/ML systems
- Experience with and strong opinions about secure coding practices, responsible AI, and compliance requirements
- Experience leading customer-critical initiatives or providing technical leadership on strategic accounts
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30