Sr Software Engineer
ServiceNow · Posted Nov 4
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow is hiring a full stack Senior Software Engineer to help build and scale its AI application development, focused on enterprise-grade systems and applied AI concepts. The role involves AI-native product development, modern UI experiences, and scalable reusable code, with ownership from design through delivery. The engineer will collaborate with product managers and contribute to design reviews, automated testing, and quality practices.
What you will do
- Implement AI-Native product development, using cutting-edge technical approaches to deliver business value Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.)
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities
- Integrate automated testing into development workflows to ensure consistent quality across releases
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team
- Bring judgment on where AI belongs in the engineering workflow, and set the guardrails for AI assisted development
Skills used in this role
What the employer is looking for
- Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Bachelor's/Master's degree in Computer Science or a related discipline with 5-8 years of software industry experience
- 1+ years of hands-on work with LLM prompting, agent design, and retrieval systems (RAG, semantic search,
- Experience integrating LLM APIs (Anthropic, OpenAI, Bedrock, Vertex, or similar), including tool/function calling, structured-output enforcement, and guardrails.
- Experience building and debugging evaluation harnesses and metrics for AI features, such as accuracy, reg detection.
- Strong JavaScript/Node.js , Python,Java, with solid data modelling and query optimization
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30