Sr Software Engineer
ServiceNow · Posted Nov 3
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The API Authentication team within Platform Security Engineering builds the security foundation that ensures every application, integration, mobile device, and AI agent connecting to ServiceNow can securely establish its identity. The team owns authentication capabilities including OAuth, OpenID Connect, API access policies, and mobile sign-in, with a focus on secure, trusted access for AI agents. This role designs and develops scalable, reusable software components, builds extensible user experiences with modern UI frameworks, and integrates automated testing into CI/CD workflows.
What you will do
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
- Integrate automated testing into development workflows to ensure consistent quality across releases.
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
Skills used in this role
What the employer is looking for
- Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 5 to 8 years of experience in software engineering, with a track record of delivering high-quality products.
- Proficiency in Java, or similar object-oriented languages.
- Experience with modern front-end frameworks such as Angular, React, or Vue.
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles including reliability, observability, and production readiness.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30