Sr. Process Analyst Human Resource Operations - EDM
IBM · Posted Oct 23
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Consulting's BPO organization supports clients with digital transformation using agile methodologies, process mining, and AI-powered workflows. The Senior Process Analyst - HR role supports employee and business HR needs by processing employee data in the HR system, resolving compensation and HR policy queries, ensuring compliance, maintaining process documentation, and supporting quality control. The role works with internal customers and external suppliers and requires EDM and issue-resolution experience.
What you will do
- A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. As a Senior Process Analyst - HR, you will be supporting employee and business needs in delivering outstanding HR services for employees.
- You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.
- Interface with customers to resolve questions and issues regarding compensation administration/processes.
- Provides data for any internal business controls team as required.
- Ensure compliance with the client’s existing standards.
- You will be required to have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
- You will need to work as a process expert to newer members in the team
- You will be responsibility for the creation and maintenance of the process documentation
- You will take part in the quality control of the team.
- Graduate/Postgraduate (MBA HR is preferred) with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.
- Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
- Willingness to work Night Shifts
- Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the
- Excellent communication skills in English both oral and written.
- Self-directed and ambitious achiever, meeting targets effectively.
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
Skills used in this role
What the employer is looking for
- Ability to communicate and resolve difficult customer service issues.
- Proficient in EDM processes (excluding Recruitment).
- Ability to troubleshoot and implement changes in the processes.
- Proficient in MS Office applications.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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