Sr. Process Analyst Human Resource Operations - EDM
IBM · Posted Oct 23
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
Get a personal compatibility score
Add a resume for personal matches
About the role
IBM Consulting's BPO unit accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows for clients across industries. The Senior Process Analyst - HR supports employee and business needs by processing employee data in HR systems, resolving compensation and HR queries, and maintaining process documentation and quality control. The role works with internal and external stakeholders to ensure compliance and accurate, timely HR service delivery.
What you will do
- You will update and process employee data in the HR System to provide accurate and timely information to a variety of HR Services.
- Interface with customers to resolve questions and issues regarding compensation administration/processes.
- Provides data for any internal business controls team as required.
- Ensure compliance with the client’s existing standards.
- You will be required to have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
- You will need to work as a process expert to newer members in the team
- You will be responsibility for the creation and maintenance of process documentation
- You will take part in the quality control of the team.
- Graduate/Postgraduate (MBA HR is preferred) with a minimum of 3-5 years of experience in EDM & Issue Resolution for any International IT / ITES Companies.
- Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.
- Willingness to work Night Shifts
- Selected candidates will be required to undergo a comprehensive background verification process. This verification may take up to 6 weeks to complete, and the
- Excellent communication skills in English both oral and written.
- Self-directed and ambitious achiever, meeting targets effectively.
- Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
Skills used in this role
What the employer is looking for
- Ability to communicate and resolve difficult customer service issues.
- Proficient in EDM processes (excluding Recruitment).
- Ability to troubleshoot and implement changes in the processes.
- Proficient in MS Office applications.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
Recent coverage
IBM Newsroom
Expanding enterprise data engineering with Apache Flink® stream processing2026-10-20
IBM Newsroom
IBM named a Leader in the 2026 IDC MarketScape for Worldwide Agentic AI Platforms2026-10-14
IBM Newsroom
Cleveland Clinic, RIKEN and IBM Finalists for 2026 ACM Gordon Bell Prize in Quantum-Centric Supercomputing2026-09-09
IBM Newsroom
Wimbledon and IBM Introduce New AI-Powered Fan Experiences and Modernized Digital Platforms for The Championships 20262026-07-08