Sr Mgr, Software Engrg Mgmt
ServiceNow · Posted Oct 13
Cloud-based workflow automation and artificial intelligence platform services
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About the role
This is an engineering management role at ServiceNow based in Hyderabad, leading a software engineering team that works on eCommerce and CPQ (Configure-Price-Quote) software built as cloud native applications. The team operates in an AI-native, AI-augmented development model, using coding agents, MCP-based toolchains and agentic workflows as part of the daily engineering workflow. The role covers team leadership and mentoring, project planning and delivery, technical and architecture guidance in Java, quality assurance and coding standards, and collaboration with product, UX/UI and QA stakeholders.
What you will do
- Lead, mentor, and inspire a talented engineering team, cultivating fluency with AI-assisted development so the team treats AI harnesses as a core part of how they build, not an afterthought.
- Foster a positive, collaborative environment that encourages innovation, responsible AI adoption, and professional growth.
- Manage day-to-day activities, set performance goals, and ensure the team meets project deadlines — including throughput expectations that reflect AI-augmented workflows.
- Oversee planning, execution, and delivery of software projects within agreed timelines and quality standards.
- Work closely with project managers, product owners, and stakeholders to ensure clear communication and alignment with business objectives.
- Stay ahead of industry trends and emerging technologies — particularly the fast-moving AI developer tooling landscape (coding agents, MCP-based toolchains, agentic workflows) — and guide the team on best practices.
- Collaborate to solve complex technical challenges and make informed decisions on technology stack, architecture, and where AI meaningfully accelerates delivery.
- Ensure robust testing processes that keep quality high even as AI accelerates code generation — with the human review bar rising, not falling.
- Implement and enforce coding standards, code reviews, and practices that hold AI-generated and human-written code to the same standard.
- Collaborate with cross-functional teams (product, UX/UI, QA) to ensure seamless integration of components.
- Communicate effectively with team members, stakeholders, and leadership, providing regular updates on status, challenges, and successes.
Skills used in this role
What the employer is looking for
- Bachelor's or Master's in Computer Science, Engineering, or related field.
- Proven experience (10+ years) in software development, with a track record of successful project delivery.
- Strong leadership and team management skills.
- Proficiency in Java languages and technologies.
- Demonstrated experience leading or working within AI-native / AI-augmented engineering teams — using coding agents and AI developer tooling as part of the daily workflow.
- Excellent communication and interpersonal skills.
- Experience with Agile/Scrum methodologies.
- Ability to thrive in a fast-paced, dynamic environment.
Preferred qualifications
- Experience developing eCommerce software
- Experience building Cloud Native applications
- Domain-Based Services architecture
- Java 17+ / Spring knowledge
- Experience working in a global team setting
- CPQ (Configure-Price-Quote) space experience, especially in an AI-native development environment
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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