Sr Infrastructure Engineer I
American Express · Posted Oct 9
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
The VMware Operations team is part of Cloud Operations at American Express and provides 24x7x365 management and support for the company's enterprise VMware virtual infrastructure. The team manages vCenter and ESXi hosts throughout the delivery lifecycle, running upgrades, monitoring, hardware and tools management, and automation scripting. This role provides day-to-day operational support for VMware OS and associated operations, including troubleshooting VMware, Nutanix and UCS components, patch management, and performance tuning.
What you will do
- Working in an enterprise environment providing operational support by building, configuring, and managing VMware vSphere version 6.x and higher.
- Handling of routine mundane tasks using PowerShell, PowerCLI, Python, Ansible and such automation tools/engines.
- Troubleshooting and Upgrade of VMware, Nutanix & UCS Components & hands on experience using command line on all platforms. Good troubleshooting skills and experience on log analysis.
- Builds, deploys, maintain and assist with repairs of VMware servers/hosts on racks, blades, and hyper converged infrastructures.
- Troubleshooting Hardware and Operating system related issues.
- Patch management, administration, and deployment. Maintaining standard ESXi image configuration.
- Experience in performance tuning of VMware servers, Virtual sessions, and management of server resources between virtual machines.
- Working with Enterprise Backup & Restore Processes (Familiarity with Cohesity Appliance).
- Good Understanding of ITIL Processes (Incident/Change/Problem Management) and operates within agreed SLAs & good documentation skills with regular focus on maintaining KEDB/KMDB.
- Maintaining skills to the current industry level of certification.
- Self-motivation and strong communication skills, both verbal and written, are key attributes for this position.
- Ability to handle multiple tasks, set priorities, schedule, and meet deadlines (work under pressure and prioritize tasks).
Skills used in this role
What the employer is looking for
- Minimum 12+ years proven experience of managing large enterprise level VMware Environment
- Bachelor’s degree in computer science/Management Information Systems or equivalent experience preferred
- VMware & Nutanix certification is preferred.
- Working with virtualization technologies, such as VMware, Nutanix (Prism Central, Prism Element, AOS, NCC, Foundation, LCM), UCS & vSAN, vROPs, vLog Insight, VRO.
- Clear understanding of networking protocols such as TCP/IP, DNS, DHCP, NIC Teaming and distributed switches. Working understanding of SAN, NAS, NFS, VMFS, iSCSI.
- Experience in VMware Guests, Templates, P2V, Capacity Planner, VMotion, HA, DRS, etc.
- Good Understanding of Virtual infrastructure security Hardening & compliance including certificates for the overall virtualized environment.
- Experience on Dell, Intel, Cisco, HP Servers and associated management tools like, Dell OME/SAE, HP OneView.
- Basic understanding on cloud service platforms and concepts around the same.
Benefits and support
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24