Sr Finance Systems Admin (L1 Support & Admin)
MongoDB · Posted Oct 14
Modern database platform, cloud database-as-a-service, vector search, and developer data services
GurugramFull-timeHybridSenior Level6–8 years₹20.0L–₹34.0L yearly68 applicants
Database SoftwareCloud ComputingNoSQLArtificial IntelligenceEnterprise SoftwarePublic Company
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About the role
The Finance Systems team in India supports MongoDB's suite of Finance applications, serving as the first point of contact for end users across NetSuite, Coupa, Concur, Graphite, YayPay, EPM, and Tax & Treasury platforms. The role is a hands-on, service-delivery position covering day-to-day L1 support, user administration, access and security administration, and low-complexity configuration changes. This administrator will triage and resolve tickets, manage user access and reviews, support month-end activities, and help improve operational processes and compliance over time.
What you will do
- Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs
- Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches
- Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets
- Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds
- Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable
- Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles
- Run regular access certification reviews and clean up inactive accounts
- Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes
- Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects
- Support Finance teams with month-end and quarter-end tasks — running scheduled jobs, validating data loads, and confirming system readiness
- Assist in testing configuration changes or patches in sandbox environments before promoting to production
- Maintain system documentation including configuration guides, data dictionaries, and change logs
- Liaise with Level 2/3 support teams and external vendors for escalated issues requiring deeper technical or functional expertise
- Participate in regular system health reviews and communicate recurring pain points to the broader product leads
- Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume
- Follow ITIL-aligned change and incident management processes
- Support SOX and audit activities by providing user access logs, change documentation, and system evidence as required
- Review all Saas applications periodically and share POV on possible consolidations
- Serve as the first line of defence for security-related requests across all Finance applications — managing role assignments, permission changes, and access removals in a timely and auditable manner
- Maintain and enforce least-privilege access principles; review and challenge access requests that exceed job function requirements before provisioning
- Run periodic user access reviews (UARs) across NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment, and Tax & Treasury systems; document findings and remediate exceptions within agreed SLAs
- Monitor and action Joiner-Mover-Leaver (JML) events — ensure access is provisioned on day one for joiners, updated promptly for role changes, and revoked on the last day for leavers
- Coordinate with IT Security and Identity & Access Management (IAM) teams on SSO/SAML provisioning via Okta or equivalent; troubleshoot authentication and MFA issues for Finance application users
- Investigate and escalate suspected unauthorised access, unusual login activity, or policy violations to the IT Security team; preserve evidence and document the incident timeline
- Manage segregation of duties (SoD) conflicts — identify conflicting role combinations in systems such as NetSuite and Coupa, document exceptions with compensating controls, and report to Internal Audit as required
- Support IT General Controls (ITGC) testing and evidence collection: produce user access reports, change logs, and audit trails for internal and external auditors
- Maintain security configuration documentation for each Finance platform — including role matrices, permission templates, and approved access request forms — keeping them current after every change
- Participate in security assessments and vendor reviews for Finance applications; flag risks and follow up on remediation items
Skills used in this role
NetSuiteCoupaConcurAnaplanPigmentGraphiteYayPayKyribaOktaSSOSAMLSCIMMFAIAMITILSOXSQLSuiteAnalyticsPower BIERPSaaScommunication
What the employer is looking for
- 6–8 years of experience in Finance systems support, ERP administration, or a similar generalist Finance IT role
- Hands-on working knowledge of at least 2–3 of the following: NetSuite, Coupa, Concur, Anaplan/Pigment, or equivalent cloud Finance applications
- Solid understanding of Finance and Accounting processes: procure-to-pay, order-to-cash, expense management, financial planning, and reporting
- Experience managing user access, roles, and permissions in SaaS Finance platforms
- Strong written and verbal communication skills in English; ability to translate technical issues for non-technical Finance stakeholders
- Organised and methodical approach to ticket handling, documentation, and follow-through
- Bachelor's degree in Information Systems, Computer Science, or a related field. Equivalent practical experience accepted
Preferred qualifications
- Experience with YayPay (AR automation), Graphite (contract management), or Tax/Treasury platforms (e.g., Kyriba)
- Familiarity with SSO/SAML provisioning (Okta or similar) in the context of Finance application onboarding
- Exposure to SOX compliance requirements, user access reviews, or IT General Controls (ITGCs)
- Basic SQL or reporting tool skills (SuiteAnalytics, Power BI, or similar) for ad hoc data validation
- Experience in a high-growth, global technology company or shared services environment
Benefits and support
- employee affinity groups
- fertility assistance
- generous parental leave policy
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
Sequoia CapitalIntel CapitalRed HatAlleyCorp
- 2015-01-01Series F$80M
Leadership
C“
Chirantan “CJ” Desai
President and Chief Executive Officer
MB
Mike Berry
Chief Financial Officer
JS
Jim Scharf
Chief Technology Officer
EV
Erica Volini
Chief Customer Officer
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