Sr. Engagement Manager, AWS Professional Services India
Amazon · Posted Oct 5
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
AWS Professional Services (ProServe) APJC delivers complex, multi-work stream cloud transformation programs for enterprise customers across ANZ, ASEAN, India, Korea, and Japan. This Senior Engagement Manager role owns the end-to-end delivery lifecycle of large cloud engagements, shaping cloud strategy with frameworks such as the Cloud Adoption Framework and Well-Architected Framework, and acting as a trusted advisor to senior customer stakeholders. The position leads matrixed teams of AWS consultants, partners, and customer resources, contributes to pre-sales, and applies AI/Gen AI to delivery innovation, based in India with 30-40% travel to customer sites in APJC.
What you will do
- Own and lead end-to-end delivery of complex, multi-workstream cloud transformation programs, ensuring business outcomes are achieved within schedule, scope, and financial constraints.
- Shape and validate cloud delivery strategies for complex engagements, applying frameworks such as the Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and Engagement Delivery Framework (EDF).
- Serve as a strategic advisor to senior customer stakeholders, leading steering committees, driving alignment, and building deep trusted relationships.
- Proactively identify, manage, and escalate risks and issues; develop and execute mitigation plans; redirect distressed programs to delight customers.
- Maximize engagement value by negotiating conditions of acceptance, managing scope changes, and amending contractual terms within project constraints.
- Drive delivery excellence across engagements by defining and sharing EM best practices, creating reusable mechanisms, and establishing operational excellence.
- Actively mentor and develop team members; perform Technical Promotion Assessments (TPAs) and coach Engagement Managers to raise the bar.
- Participate in pre-sales activities, contributing to proposals, scoping, and business development for complex services engagements.
- Leverage Agentic AI and GenAI to optimize delivery processes, improve team productivity, and drive innovative customer outcomes.
- Collaborate with cross-functional AWS teams including Delivery Consultants, Account Executives, Cloud Architects, and Partner teams to solution and deliver cloud programs.
Skills used in this role
What the employer is looking for
- 7+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Bachelor's degree or equivalent, or 7+ years of project/program management experience
Preferred qualifications
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- PMP, Prince2, PgMP, SAFe or SCRUM/Agile certification
- 9+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
- Partner delivery experience — enabling and managing delivery through third-party partners
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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