Sr. Director of Software Engineering
JPMorgan Chase · Posted Oct 7
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The role sits within JPMorganChase's Commercial and Investment Bank, Merchant Services, leading a global, multidisciplinary organization spanning the Americas, Europe, and Asia Pacific with direct leadership responsibility for India. The organization owns platform enablement across secure, scalable Snowflake, data, and AI capabilities, and delivers business value through insights, automation, risk and loss reduction, and operational efficiency. This leader partners with Product, Sales, Operations, Architecture, and Risk/Controls to deliver analytics, AI, and engineering capabilities for payments-scale merchant workloads.
What you will do
- Strategy and leadership: Translate global business and technology priorities into an India and global engineering strategy. Lead and develop managers, senior engineers, data scientists, analytics professionals, and governance teams while building a culture of accountability, inclusion, innovation, and continuous improvement.
- Platform and architecture: Drive secure, governed, and cost-effective Snowflake, data, analytics, and AI capabilities. Define reference architectures, reusable components, data contracts, and scalable engineering patterns for payments-scale workloads and merchant entity resolution.
- Business value delivery: Own the Merchant Services analytics and AI roadmap, delivering dashboards, KPIs, self-service analytics, predictive insights, and decision-support products that improve payment volume, authorization performance, fraud and chargeback losses, onboarding, sales effectiveness, operational efficiency, and merchant experience.
- Agentic AI and automation: Build controlled LLM, agentic, and automation solutions for servicing, operations, engineering, and business workflows. Establish standards for evaluation, safety, human oversight, auditability, monitoring, controlled rollout, availability, and operational readiness.
- Engineering excellence: Enforce architecture, code quality, secure development, automated testing, CI/CD, release governance, observability, runbooks, incident response, rollback, and production-readiness practices. Govern availability, disaster recovery, performance, scalability, service levels, backward compatibility, and technical debt.
- Data governance: Sponsor ownership, stewardship, metadata, lineage, data-quality service levels, retention, access controls, and dataset certification. Standardize critical measures such as total payment volume, authorization rates, losses, disputes, and chargebacks, and drive issue remediation.
- Delivery and operations: Improve speed, quality, predictability, and transparency through agile execution, milestone and dependency management, and performance measures. Ensure resilient 24x7 operations through strong service management, automation, incident response, and root-cause learning.
- Risk and controls: Embed regulatory, cybersecurity, privacy, compliance, and audit requirements into architecture, engineering decisions, delivery processes, and daily execution.
- Talent and India capability: Own India organizational design, workforce planning, hiring, coaching, performance management, succession, retention, leadership development, and upskilling. Strengthen local leadership and connect India capabilities to global priorities and standards.
- Financial and stakeholder m...
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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