Sr Cust Supp Mgt Professional (Delivery Lead)
Honeywell · Posted Oct 7
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
The role provides tactical leadership and support to regional consultants and assists in planning, implementation and internal initiatives for Honeywell's Sparta product delivery. Sparta's domain covers quality management software, document management and SaaS offerings for regulated environments. This Delivery Lead will oversee projects and customers, mentor Delivery Consultants, and support all delivery phases including configuration oversight, configuration, testing and training.
What you will do
- Oversee projects, team members, and customers from a technical and/or industry SME perspective while also coaching and managing escalations, as necessary
- Mentoring Delivery Consultants to improve their skills and promote consistency across the team
- Provide oversight and direction to internal initiatives, as necessary
- Must be willing to travel 25%-50%.
Skills used in this role
What the employer is looking for
- Ability to lead, motivate and direct a team
- Hands-on experience in both individual contributor and leadership roles within a team
- 8-10 years Experience leading teams in a software delivery organization
- 5+ years of proven experience in an analytical or business/quality systems environment
- Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables and possess the necessary technical aptitude to utilize features available in a SaaS offering
Preferred qualifications
- Familiarity with Agile process and ability to plan Sprints throughout the delivery lifecycle
- Excellent analytical, logical, presentation and interpersonal communication skills as it relates to customer facing requirements gathering and solution consulting in a SaaS environment
- Salesforce experience highly preferred (3+ years preferred)
- Familiarity with MS Office Outlook, Word, Visio and Excel
- Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus. Experience with other SaaS software, document management systems or quality management software tools (i.e. ERP, MES, EDMS and QMS) is highly preferred. Experience with implementing QMS, documenting validation plans and conducting customer workshops
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
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