Sr Cust Exp Specialist
Honeywell · Posted Oct 7
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
Honeywell's customer experience operations team manages the end-to-end order lifecycle for global customers, from order entry and validation through fulfillment and issue resolution. The role works across SAP, SAP HANA, and Salesforce (SFDC) systems, coordinating with Sales, Supply Chain, Logistics, Finance, and Customer Support teams. It involves monitoring order status and SLAs, resolving escalations, and reporting on order trends and process gaps, including support for North America and global customers in a night-shift environment.
What you will do
- Process, validate, and manage customer orders through the complete order lifecycle.
- Ensure accurate order entry, modifications, and updates in SAP and SFDC systems.
- Monitor order status, expedite critical orders, and ensure SLA adherence.
- Communicate effectively with customers and internal stakeholders regarding order progress and delivery commitments.
- Review and verify pricing, product details, quantities, shipping information, and contractual requirements.
- Investigate and resolve order-related issues, exceptions, and escalations in a timely manner.
- Coordinate with Sales, Supply Chain, Logistics, Finance, and Customer Support teams to ensure smooth order fulfillment.
- Maintain accurate documentation, records, and system updates in compliance with company policies.
- Generate and analyze reports to identify order trends, backlog, process gaps, and improvement opportunities.
- Support continuous process improvement initiatives and operational excellence activities.
- Prioritize workload effectively in a fast-paced environment while meeting quality and productivity standards.
Skills used in this role
What the employer is looking for
- Experience in Order Management, Customer Service, Sales Operations, or a related field.
- Working knowledge of ERP/CRM platforms such as SAP, SAP HANA, and Salesforce (SFDC).
- Strong Microsoft Office skills, particularly Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting).
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities and meet deadlines.
- Experience working with global teams and customers is preferred.
- Customer Focus
- Ownership & Accountability
- Attention to Detail
- Collaboration & Teamwork
- Adaptability & Resilience
- Continuous Learning Mindset
- Results Orientation
Preferred qualifications
- 1 to 5+ years of experience in Order Management, Customer Operations, or Supply Chain Operations.
- Experience supporting North America or global customers in a night-shift environment.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
Recent coverage
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