Sr Campaign Ops Associate, Global Shared Service (GSS), Campaign Ops, Prime Video
Amazon · Posted Oct 6
E-commerce, cloud computing, online advertising, and digital streaming services
Get a personal compatibility score
Add a resume for personal matches
About the role
Global Shared Services (GSS) delivers operational excellence in campaign execution and design production across global markets, managing end-to-end workflows for marketing campaigns and ensuring high-quality creative content delivery at scale. This role builds campaigns for Amazon Prime Video using various marketing tools and operations workflows while following Standard Operating Procedures. The associate is responsible for delivering assigned campaigns on time with the right quality, updating workflow tools and trackers, and performing content quality checks with Japanese-language content.
What you will do
- Operations:
- Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
- Alerts managers/SMEs on problems or concerns in a proactive manner
- Meets the daily goals on tasks allocated
- Well versed with N2/3 kanjis and dealing with linguistic ambiguity where there would be close to less/no support
- Quality and Process Excellence:
- Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
- Comply with SOP or manager's directions and make sure that tasks meet quality standards.
- Associates have to spot/catch errors in the SOP content and expected to reach out to their respective Subject matter experts for correcting the SOP.
- Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
- Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis
- The Primary responsibility of the role is to perform marketing operations to improve visibility of the content in Amazon Prime Video.
- The role will require the candidate to quickly understand the marketing tools and operation workflow tools.
- Associate need to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Associate has to follow editing SOP to spot/catch errors in the content.
- Associate needs to perform content quality check to qualify user experience for content viewing (flow and format quality).
Skills used in this role
What the employer is looking for
- Speak, write, and read fluently in Japanese
- Completed under graduation (UG) in any stream
- Candidate should be familiar with excel function
- JLPT (Japanese Language Proficiency Test) - N2/3 certification
- Ability to communicate effectively
- The ability to understand Japanese used in everyday situations, and in a variety of circumstances to a certain degree
- Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
- Self starter, good team player
- Strong attention to detail in editing content and deep dive and identify root causes of issues
- Good at problem solving, data analysis and troubleshooting issues related to content editing
- Good interpersonal skills to manage ongoing relationships with program team and inter operations teams
- Working knowledge of XML standards would be an added advantage
- Knowledge of or experience in Digital Marketing industry is a big plus
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
Recent coverage
Amazon About
Prime Big Deal Days 2026 is here: 150 of the best deals to shop now through October 72026-10-06
Amazon About
Prime Video and the Television Academy announce 6-year deal to exclusively stream the Emmy Awards globally2026-10-06
GeekWire
Amazon pledges $1B to data center communities, warns that local opposition threatens U.S. AI lead2026-10-02
Amazon About
Amazon introduces a completely redesigned Kindle family2026-10-01