Specialist - Operations Quality
Nokia · Posted Oct 7
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
Nokia's Quality function is responsible for aligning quality strategy with business goals and acting as an advocate for the customer on requirements, feedback, satisfaction, and loyalty. The team tailors processes, establishes quality assurance guidelines, and translates them into policies, procedures, and methods covering services, products, materials, and components in line with Nokia's quality policy. This Specialist - Operations Quality role in Chennai drives quality planning, assurance, control, risk management, and continuous improvement across engineering and operational functions, reviewing processes across speed, cost, efficiency, reliability, utilization, and value dimensions.
What you will do
- Develop and implement quality strategies, policies, and processes aligned with business goals and Nokia quality standards.
- Act as the voice of the customer by driving initiatives that improve customer satisfaction, quality performance, and service excellence.
- Monitor, evaluate, and improve processes across key performance dimensions including efficiency, reliability, cost, speed, and value.
- Lead quality planning, assurance, control, risk management, and continuous improvement initiatives across engineering and operational functions.
- Ensure compliance with internal quality requirements, industry standards, regulatory obligations, and organizational policies.
- Provide guidance, mentorship, and quality expertise to cross-functional teams while promoting best practices and capability development.
- Analyze complex quality issues, perform root cause analysis, and implement corrective and preventive actions to improve business outcomes.
Skills used in this role
What the employer is looking for
- Bachelor's or Master's degree in Engineering, Quality Management, Telecommunications, or a related discipline.
- 8 plus years of experience in Quality Management, Quality Assurance, Process Excellence, or Engineering Quality functions.
- Expertise in quality management systems, process improvement methodologies, and continuous improvement practices.
- Proficient analytical, problem-solving, stakeholder management, and communication skills with the ability to influence cross-functional teams.
- Experience with quality frameworks and methodologies such as ISO 9001, Lean, Six Sigma, or similar standards.
Preferred qualifications
- Exposure to telecommunications, networking, software engineering, or technology product development environments.
- Exposure in leading quality audits, compliance assessments, and process governance activities.
- Proven ability to work effectively in global, multicultural environments with a collaborative and customer-focused mindset.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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