Specialist Customer Care
Barclays · Posted Oct 30
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
Barclays is hiring a Specialist Customer Care in Chennai to support customers while helping safeguard the business and its customers from financial crime risks. The role provides service through chat, email and phone, resolving more complex customer needs and collaborating with teams across the bank. It also involves improving customer care processes, implementing controls, and reporting on customer care performance to senior stakeholders.
What you will do
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Skills used in this role
What the employer is looking for
- Experience of working in a customer facing service environment.
- Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently.
- Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation.
- Support customers by offering payment options, taking payments, solving problems, and providing excellent service.
- Effective communication skills.
- You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
Barclays to cut 5,000 jobs as AI replaces roles2026-10-22
Investing.com
Barclays Q3 2026 slides show mixed results, on track for targets2026-10-22
Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22