Specialist Customer Care
Barclays · Posted Oct 28
Banking, credit card, corporate, investment banking, and wealth management services
Get a personal compatibility score
Add a resume for personal matches
About the role
Barclays is a global bank whose customer care teams support clients across its products and services. This role sits within a business area responsible for managing customer care operations with risk management initiatives, resolving complex customer inquiries through chat, email and phone, including account balances, transactions and payments. The specialist collaborates with teams across the bank, develops customer care procedures and controls, and reports on customer care performance to senior stakeholders, based out of Noida/Gurugram.
What you will do
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Skills used in this role
What the employer is looking for
- The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
- Proven experience in Customer service role in voice process.
- Conflict resolution skills and the ability to handle difficult or emotional conversations.
- Experience in analyzing workflows, optimizing procedures and delivering high quality service.
- You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
Barclays to cut 5,000 jobs as AI replaces roles2026-10-22
Investing.com
Barclays Q3 2026 slides show mixed results, on track for targets2026-10-22
Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22