Solution Engineering
Microsoft · Posted Sep 14
Software, cloud computing, artificial intelligence, and hardware services
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About the role
The team empowers organizations to transform the way they work by harnessing the full potential of artificial intelligence, guiding customers through the evolving digital landscape with AI capabilities across devices, cloud platforms, and business applications. As a Solution Engineer in the AI Business Solutions – Copilot team, the role leads technical engagements that drive AI transformation for enterprise customers, winning technical decisions and accelerating adoption of Microsoft 365 Copilot, Copilot Chat, Copilot Studio & Agents, and related solutions. The engineer acts as a trusted advisor, collaborating with sales, customer success, engineering, and partner teams to deliver secure, compliant, value-driven implementations.
What you will do
- Drive AI transformation by orchestrating complex technical engagements across multiple stakeholders.
- Lead architecture design for secure, scalable solutions aligned with enterprise strategy.
- Mentor IC3–IC4 engineers and lead peer learning sessions to elevate team capability.
- Influence product and go-to-market strategy by providing structured feedback to engineering and sales leadership.
- Proactively identify and escalate unresolved technical blockers through formal channels.
- Champion compliance, diversity, and inclusion by modeling ethical behavior and inclusive practices
- Lead AI transformation engagements (e.g. demos, pilots) to win technical decisions and drive customer commitment to Copilot/Agents, including documented adoption plans and a smooth hand-off to Customer Success/partners for usage onboarding.
- Support AI Workforce SSP hunting effort by engaging w/customer contacts, lead qual., and partner co-sell opportunities
- Assist in ME3 , ME5 , ME7 , Agent 365 upsell opportunities focused on Teams Phone that require technical support, and bring in a partner for co-sell.
- Generate new pipeline and competitive wins for M365 Copilot, Copilot Chat, Copilot Studio & Agents, ME3 and Frontline Worker by delivering impactful AI-powered demos/Art-of-Possible sessions, removing technical blockers, and highlighting Microsoft’s differentiation to secure deals and protect the install base.
- Craft scalable, secure, and modular architectures that align to customer’s enterprise strategy and technical roadmap while embedding security at every level.
- Maintain operational excellence with 100% deal hygiene – capture technical close plans and consumption plans in MSX for every opportunity, attach a partner to every qualified deal, and promptly escalate unresolved technical blockers.
- Continuously upskill to meet role expectations (achieve L200 consultative and L400 technical depth certifications) and contribute to team excellence by sharing at least one deal win/loss insight per quarter and engaging in regular coaching.
Skills used in this role
What the employer is looking for
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 8-10 years of Experience in pre-sales, solution engineering, technical consulting, or customer-facing technical roles.
- Strong understanding of Microsoft Copilot technologies, Generative AI, and AI-powered productivity solutions.
- Knowledge of Microsoft 365 Copilot, Copilot Studio, Microsoft Power Platform, and Azure AI services.
- Understanding of Microsoft 365 workloads such as:
- Microsoft Teams
- SharePoint
- Outlook
- Word, Excel, and PowerPoint
- Basic to advanced knowledge of cloud architecture, identity, security, and compliance concepts.
- Ability to build demos, proof-of-concepts, and customer solution architectures.
- Experience conducting customer discovery sessions and identifying business challenges.
- Ability to translate business requirements into AI-powered solutions.
- Strong presentation, storytelling, and executive communication skills.
- Experience leading technical demonstrations and workshops.
Preferred qualifications
- Experience with AI, machine learning, prompt engineering, or conversational agents.
- Knowledge of enterprise productivity, business process automation, and digital transformation.
- Relevant Microsoft certifications (for example, Azure AI, Power Platform, or Microsoft 365 certifications
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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