Solution Architect, Public Sector India
ServiceNow · Posted Oct 22
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's Public Sector India team is driving the company's entry into the Indian public sector, serving central ministries, state governments, PSUs, regulators, smart city bodies, and digital public infrastructure programs. The work covers citizen grievance and service delivery, case management, GRC, IT operations for large government estates, workflow over legacy systems, and AI-assisted operations, within constraints such as data residency, MeitY-empanelled cloud, CERT-In audits, the DPDP Act, and Make in India preferences. This role acts as technical lead, turning government digitisation programs into AI-led solution blueprints, proof of concepts, RFP/tender responses, and co-sell engagements with SI partners.
What you will do
- Collaborate with Public Sector BD & Sales Leads for the GTM plan for Central and State Ministries, Public Sector Banks and Higher Education / Universities
- Lead architecture sessions with government CIO, IT, and NIC teams, translating program goals into actionable blueprints.
- Own the technical response on RFPs and tenders: compliance matrices, architecture, sizing, and clarifications.
- Build and run proof of concepts and demos across AI, workflow, and integration that prove value in days, not weeks.
- Design within government constraints: hosting, data localisation, security, AI governance, and integration with legacy and national platforms.
- Co-sell with SIs and partners on solution scope, bid strategy, and delivery handoff.
- Partner with Sales, Solution Consultants, Specialists, Product, and Legal on deal strategy and risk.
- Work with regional AI experts to shape and validate AI solutions and proof of concepts.
- Build reusable India public sector assets: reference architectures, AI use-case patterns, an RFP response library, and a compliance FAQ.
- Mentor Solution Consultants on public sector sales motions.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8-10 years of exclusive public sector pre-sales experience (government, PSU, or SI/OEM on government programs).
- Excellent communication: executive presence, storytelling, and strong written and verbal skills. Able to simplify complex architecture for non-technical decision makers and earn credibility with CIOs, senior officials, and SI architects.
- AI fundamentals (LLMs, agents, RAG, data readiness, responsible AI and governance), with the drive and capacity to reach expert level within 12-18 months.
- Proven track record on tenders and RFPs, with fluency in procurement and compliance requirements.
- Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not), plus integration, API, data, and automation architecture.
- Trusted advisor on deal strategy, not only demos.
- Based in, or willing to relocate to, NCR (New Delhi), with regular travel to government offices.
Preferred qualifications
- Hands-on ServiceNow experience, including Now Assist and AI Agents.
- Familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act, and the IndiaAI Mission.
- Existing government and SI network.
Benefits and support
- A structured AI upskilling path to expert level over 6-12 months.
- Direct access to regional AI experts for design, proof of concepts, and deal support.
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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