Software Engineer (L3)
Twilio · Posted Nov 2
Cloud-based customer engagement platform providing APIs for messaging, voice, email, and customer data orchestration
Get a personal compatibility score
Add a resume for personal matches
About the role
Twilio is a remote-first communications platform company serving hundreds of thousands of businesses and millions of developers. This role sits on Twilio's Segment Data platform/pipelines team, which builds high-scale ingestion and data processing systems handling several hundred thousand data points per second. As a Senior Software Engineer, you will build and scale systems that help customers unlock value from their data and activate it to various destinations via Segment capabilities.
What you will do
- Design and deliver robust, high-scale routing experiences for Data Pipelines for Twilio Segment.
- Operate always-available, complex distributed systems in cloud environments.
- Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
- Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
- Mentor junior engineers and contribute to a culture of technical excellence and continuous learning.
- Participate in an on-call rotation for our managed services. Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
Skills used in this role
What the employer is looking for
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
- 5-7 years experience writing production-grade code in a modern programming language.
- Proficient programming experience in Go, Java, Python or similar object-oriented languages.
- Experience operating large-scale, distributed systems on top of cloud infrastructure.
- Experience shipping services (products) following CI/CD development paradigm.
- Good grasp of software engineering and how to build a system in scalable and extensive manner;
- Leverage best-in-class development productivity practices including AI tooling.
- Excellent communication, problem-solving, and operational excellence skills
Preferred qualifications
- Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
- Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
- Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
- Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
- Familiarity with AI/ML technologies.
- Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.
- Experience working in a geographically distributed team.
Benefits and support
- generous time off
- parental and wellness leave
- healthcare
- retirement savings program
About Twilio
Twilio is a cloud communications platform-as-a-service company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. The company also offers customer engagement software and a customer data platform, Twilio Segment, to help businesses personalize interactions at scale. Today, it operates as a key infrastructure provider powering digital communications for brands worldwide.
- Industry
- Cloud Communications
- Company size
- 5000-10000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $240M raised
- 2021-07-31Post IPO Debt
- 2018-05-01Post IPO Equity
- 2015-07-31Series E
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
President, Twilio Segment / Chief Revenue Officer
Chief Marketing Officer
Recent coverage
Investing.com
Twilio Tops Q3 2026 Estimates, Raises Full-Year Guidance2026-10-29
TradingView
Twilio Tumbles After Q3 Results Despite Beating Revenue and Earnings Estimates2026-10-29
Twilio News
2026 Gartner Magic Quadrant for CPaaS: Twilio Named a Leader2026-05-18