Software Engineer III - Performance Test Engineer
JPMorgan Chase · Posted Oct 23
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Consumer and Community Banking division at JPMorganChase designs and delivers trusted technology products in a secure, stable, and scalable manner. The team works on contact center applications including voice/IVR, chat, and APIs hosted on AWS and Amazon Connect. This Software Engineer III role designs and executes performance and load tests, builds reusable test automation, and integrates performance testing into CI/CD pipelines.
What you will do
- Design, develop, and execute load, stress, soak, and scalability tests for contact center applications (voice/IVR, chat, APIs) using JMeter, BlazeMeter, Hammer, and Cyara.
- Build and maintain reusable performance test scripts, scenarios, and test data for Amazon Connect and related AWS-hosted services.
- Analyze test results and system telemetry to identify bottlenecks, and partner with development and infrastructure teams on performance tuning and remediation.
- Define and track performance KPIs, guardrails, and acceptance criteria to prevent regressions across releases.
- Develop and maintain performance test infrastructure and automation integrated into CI/CD pipelines (e.g., Jenkins).
- Partner with developers, product owners, and operations teams to plan testing activities, troubleshoot production issues, and validate capacity for peak events.
- Produce clear performance reports and recommendations for technical and business stakeholders.
- Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
- Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
Skills used in this role
What the employer is looking for
- Formal training or certification in software engineering concepts with 3+ years of applied experience.
- Hands-on experience in performance and load testing using JMeter and/or BlazeMeter.
- Experience testing contact center / telephony applications (voice, IVR, chat) and familiarity with tools such as Hammer and Cyara.
- Experience with AWS cloud services and Amazon Connect (or comparable cloud contact center platform).
- Proficient in at least one object-oriented programming language and SQL; ability to write and debug test automation code.
- Experience integrating automated tests into CI/CD pipelines (e.g., Jenkins) and using version control (Git/Bitbucket).
- Experience analyzing performance metrics and using observability/monitoring tools (e.g., CloudWatch, Grafana, Dynatrace, or equivalent).
- Hands-on experience using enterprise-authorized AI-assisted development tools, with the ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.
- Understanding of responsible AI use in engineering workflows, including data sensitivity, secure handling of inputs/outputs, and adherence to security and resiliency expectations.
- Experience working in an Agile/Scrum team, including documenting test scenarios, executing tests, and reporting results.
Preferred qualifications
- Experience with Cyara and Hammer test automation for contact center assurance.
- Familiarity with Amazon Connect contact flows, Lambda, and related AWS services (Polly, Lex, CloudWatch).
- Experience using AI tools (e.g., GitHub Copilot) to accelerate development and maintenance of performance test suites.
- Working knowledge of containerized workloads (ECS/EKS) and autoscaling concepts.
- Proficient with Jira, Confluence, and reporting/dashboarding tools.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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