Software Engineer II
American Express · Posted Oct 16
Banking, credit card, payment network, and travel services
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About the role
This is an engineering role on an enterprise observability and cloud-native platform team, responsible for building, operating, and enhancing monitoring and logging capabilities across the organization. The technology domain centers on Prometheus, Grafana, Mimir, Loki, PromQL/LogQL, Kubernetes, Helm, GitHub Actions, Python, Linux, and VMware. The engineer will develop dashboards, alerts, recording rules, deployment automation, and platform integrations while supporting Linux and VMware-based environments and investigating incidents.
What you will do
- Build and maintain dashboards, alerts, recording rules, and queries across Prometheus, Grafana, Mimir, and Loki.
- Develop PromQL and LogQL for infrastructure and application monitoring, capacity analysis, troubleshooting, and service health.
- Operate and troubleshoot observability components, data collection pipelines, integrations, and platform dependencies.
- Deploy and maintain Kubernetes applications using Helm charts, deployments, configuration, and GitHub Actions workflows.
- Create Python scripts and small utilities to automate routine monitoring, validation, reporting, and integration tasks.
- Support Linux systems and VMware virtual machines used by observability and platform services.
- Investigate incidents using metrics, logs, dashboards, and infrastructure data, and document root causes and corrective actions.
- Collaborate with infrastructure, application, and platform teams to onboard services and improve monitoring coverage and alert quality.
Skills used in this role
What the employer is looking for
- Minimum experience: 5-7 years of relevant experience in software engineering, platform engineering, DevOps, site reliability engineering, observability, or infrastructure operations.
- Observability stack: Hands-on experience with Prometheus, Grafana, Mimir, and Loki in production or enterprise environments.
- Query languages: Practical experience writing and troubleshooting PromQL and LogQL queries for metrics, logs, recording rules, alerts, and operational analysis.
- Grafana: Experience creating and maintaining dashboards, variables, panels, visualizations, alerts, and reusable monitoring views.
- Python: Basic understanding of Python for scripting, automation, API usage, and operational tooling.
- Kubernetes: Working knowledge of Kubernetes resources, deployments, services, configuration, troubleshooting, and workload operations.
- Helm and CI/CD: Experience creating or maintaining Helm charts and deploying applications through CI/CD pipelines using GitHub Actions.
- Linux administration: Hands-on Linux administration and troubleshooting experience, including processes, filesystems, networking, system services, packages, and performance.
- VMware: Working knowledge of VMware vSphere, virtual machines, provisioning concepts, and virtual infrastructure operations.
- Engineering practices: Understanding of version control, code review, testing, documentation, incident response, and secure change management.
- Collaboration: Good analytical, troubleshooting, written communication, and teamwork skills.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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