Software Engineer
ServiceNow · Posted Oct 26
Cloud-based workflow automation and artificial intelligence platform services
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About the role
This role sits on a ServiceNow engineering team building reliable, maintainable AI-native and cloud-native software, with a focus on the ServiceNow platform. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads, integrating AI/ML services into applications. The role emphasizes software engineering fundamentals, ServiceNow workflows and AI agents, and growth in Python, Java, and JavaScript.
What you will do
- Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
- Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
- Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
- Work with assigned features from design through development, testing, and deployment with guidance from teammates
- Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers
- Follow secure coding practices, including responsible handling of customer data and AI safety considerations
- Participate in code reviews and actively incorporate feedback from senior engineers
- Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines
- Develop features and customizations on the ServiceNow platform with minimal supervision
- Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance
- Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
- Contribute to development of ServiceNow AI agents & skills
- Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation
- Participate in ServiceNow application maintenance and support for assigned features
- Seek to understand ServiceNow platform capabilities and how they apply to business problems
- Learn from code reviews, pair programming, and mentorship from senior engineers
- Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
- Actively participate in team discussions, design reviews, and sprint planning
- Communicate clearly about progress, blockers, and technical challenges
- Participate in knowledge-sharing sessions and team learning opportunities
- Support junior teammates and newer developers by sharing what you've learned
- Take initiative to understand the broader system and how your work fits into the product
- Participate in issue triage and bug fixing under supervision
- Assist senior engineers in troubleshooting reported issues and understanding root causes
- Contribute to documentation and internal knowledge bases
- Learn from issues and help identify patterns that could prevent future problems
- Communicate respectfully and professionally with customers and internal teams
Skills used in this role
What the employer is looking for
- Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)
- 4+ years of professional software development experience
- Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others
- Understanding of fundamental software engineering concepts: version control, testing, debugging
- Basic knowledge of relational databases and SQL
- Familiarity with RESTful APIs and modern web services
- Strong problem-solving skills and ability to learn quickly from feedback
- Good communication skills and ability to work collaboratively with a team
- Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus
- Prior experience of ServiceNow is a must. Certification is highly desirable
- Experience with Agile development methodologies is a plus
- Ability to take direction, ask for help when needed, and work independently on assigned tasks
- Passion for software quality, testing, and continuous learning
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
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ServiceNow launches AI Workflow Factory to turn workflow improvement into a continuous, agentic AI-powered loop2026-10-06
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