Software Engineer
ServiceNow · Posted Oct 23
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's engineering team builds AI-powered features and extensible software and APIs that customers can customize for their needs. This role owns development end to end, from design and implementation through test automation and delivery. The engineer builds accessible, componentized interfaces across web, workspace and mobile and resolves defects across client, server and platform layers.
What you will do
- Build and ship AI-powered features that are simple to use and deliver real value to customers.
- Write clean, scalable, reusable code and uphold engineering best practices: code reviews, unit testing, and automated test coverage that keeps releases stable and production-ready.
- Work with product owners to understand detailed requirements, and own your work end to end from design and implementation through test automation and delivery.
- Design software and APIs that customers can easily extend and customize to meet their specific needs.
- Build accessible, performant, componentized user interfaces that work consistently across web, workspace and mobile experiences.
- Investigate and resolve customer-reported defects and escalations, finding root causes across client, server and platform layers.
- Help design and implement new products and features while enhancing the existing product suite.
Skills used in this role
What the employer is looking for
- 2+ years of experience with Java or a similar OO language, and strong JavaScript skills.
- A passion for the Web as a platform, reusability and componentization, with experience in a modern UI framework such as Angular, React or Vue.
- Experience with data structures, algorithms, object-oriented design, design patterns, and performance and scale considerations.
- Experience building or consuming REST APIs. Exposure to generative AI or LLM-based features (prompting, grounding, evaluating output quality) is a plus.
- Experience with test automation and a strong quality mindset, plus a working understanding of web accessibility.
- Strong analytical, debugging and design skills.
- Working knowledge of everyday tools: IDE, debugger, build tools, source control, ServiceNow instances, profilers, and system administration and Unix tools.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
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ServiceNow advances its operational harness for enterprise AI with AI Passport and expanded governance capabilities2026-10-15
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ServiceNow launches AI Workflow Factory to turn workflow improvement into a continuous, agentic AI-powered loop2026-10-06
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Tech Mahindra and ServiceNow Expand Partnership to Deliver Production-Ready Enterprise AI at Scale2026-08-20