Software Architect (L6)
Twilio · Posted Oct 13
Cloud-based customer engagement platform providing APIs for messaging, voice, email, and customer data orchestration
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About the role
Twilio is a cloud communications platform that empowers hundreds of thousands of businesses and millions of developers worldwide to build personalized customer experiences. This Software Architect (L6) role defines and drives architectural vision, strategy, and alignment across multiple products and domains, setting long-term technical vision and architectural guardrails while ensuring coherence across distributed systems and platforms at company scale.
What you will do
- Set and communicate long-term architectural vision, aligning teams and leadership across Twilio.
- Lead cross-product architecture reviews, standardize engineering practices, and drive foundational technical investments.
- Solve the most complex, ambiguous technical challenges at platform and company-wide scale.
- Mentor and guide principal and staff engineers, fostering a culture of engineering excellence and continuous improvement.
- Partner closely with product, engineering, and executive leaders to shape strategic direction and technical investments.
Skills used in this role
What the employer is looking for
- 15+ years of experience designing and scaling distributed systems and platforms.
- Demonstrated ability to set technical vision and strategy at an enterprise or company-wide level.
- Expertise in system design, reliability, scalability, security, and cost optimization for large-scale architectures.
- Experience leading cross-functional initiatives and resolving highly complex, ambiguous technical problems.
- Proven record of mentoring senior engineering talent and elevating organizational standards.
- Exceptional written and verbal communication, influence, and leadership skills.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).
Preferred qualifications
- Experience in cloud-native, multi-region systems and architecture patterns.
- History of driving adoption of engineering standards across multiple business units or product lines.
- Experience with observability, platform capabilities, and data architecture at scale.
- Open-source project leadership or significant external technical impact.
- Prior experience in high-growth SaaS, communications, or platform companies
Benefits and support
- competitive pay
- generous time off
- ample parental and wellness leave
- healthcare
- retirement savings program
- support for volunteering and donation efforts
About Twilio
Twilio is a cloud communications platform-as-a-service company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. The company also offers customer engagement software and a customer data platform, Twilio Segment, to help businesses personalize interactions at scale. Today, it operates as a key infrastructure provider powering digital communications for brands worldwide.
- Industry
- Cloud Communications
- Company size
- 5000-10000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $240M raised
- 2021-07-31Post IPO Debt
- 2018-05-01Post IPO Equity
- 2015-07-31Series E
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
President, Twilio Segment / Chief Revenue Officer
Chief Marketing Officer
Recent coverage
Twilio Investor Relations
Twilio to Announce Third Quarter 2026 Results on October 29, 20262026-10-08
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Twilio Announces Second Quarter 2026 Results2026-08-06
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Twilio Recognized as a Leader in the 2026 Gartner Magic Quadrant for CPaaS for the Fourth Consecutive Year2026-07-16
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