Site Reliability Engineer III
JPMorgan Chase · Posted Oct 19
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The role sits within JPMorgan Chase's Commercial & Investment Bank, where the team drives innovation and modernizes mission-critical systems through code and cloud infrastructure. The work spans end-to-end operations, availability, reliability, and scalability of applications and platforms. This Site Reliability Engineer III will configure, maintain, monitor, and optimize applications and infrastructure, build CI/CD pipelines, automate AWS provisioning with Terraform and CloudFormation, and provide L1/L2 production support.
What you will do
- Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
- Set up and support CI/CD pipeline, code repository, merge approval workflow, and code build and deployment processes.
- Collaborate with development teams to gather requirements for onboarding new applications to the CI/CD process.
- Execute, build and deploy across environments based on the weekly scheduled build calendar and Perform smoke/sanity tests for deployed applications and troubleshoot issues arising from these tests.
- Automate infrastructure provisioning using AWS CloudFormation and Terraform.
- Collaborate with development teams to integrate AWS services into applications and manage scalable AWS infrastructure using best practices
- Learn the architecture of all applications to effectively troubleshoot issues and Monitor and optimize system performance, ensuring high availability and reliability
- Periodically analyze hardware and software capacities of build infrastructure and recommend improvements to the management team.
- Monitor production alerts and optimize system performance and execute necessary runbook actions , ensuring high availability and reliability .
- Provide basic L1 & L2 support for PROD issues and communicate with end users and Participate in PROD issue calls and assist in triaging issues.
Skills used in this role
What the employer is looking for
- Formal training or certification on site reliability engineering concepts and 3+ years applied experience
- Working knowledge of using enterprise-authorized AI capabilities within the work environment to support SRE workflows with strong validation habits and awareness of data sensitivity
- Ability to validate AI-assisted operational recommendations before applying changes, escalating when uncertain and following data sensitivity requirements
- Experience in DevOps and in Java, CI/CD pipeline setup, Git, BitBucket, and Jenkins and experience in continuous integration and source control tools, with experience in CI/CD pipeline setup using Jenkins.
- Extensive experience with AWS services (e.g., EC2, S3, RDS, Lambda, VPC) and strong knowledge of AWS IAM, security groups, and network configurations.
- Proficiency in scripting languages (e.g., Python, Bash) for automation tasks and Experience with containerization and orchestration (e.g., Docker, Kubernetes on AWS).
- Experience in monitoring and observability tools (e.g., Splunk, CloudWatch, Dynatrace, Prometheus) and logging solutions (e.g., AWS CloudTrail) and Experience in code management tools like GIT, BitBucket, and SVN.
- Experience in monitoring and responding to production alerts, providing L1 & L2 support, and strong problem-solving skills.
- Excellent communication skills for interacting with end users and team members and Ability to use a wide variety of open-source technologies and cloud services.
- Advanced knowledge of application, data, and infrastructure architecture disciplines, and understanding of architecture and design across all systems.
- Ability to work in large, collaborative teams to achieve organizational goals and Passionate about building an innovative culture and understanding industry-wide technology trends and best practices.
Preferred qualifications
- Bachelor's degree in a technical or quantitative field, preferably with a focus on Information Systems.
- Familiarity with modern technologies
- Exposure to cloud (AWS) technologies
- Exposure to Microservices
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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