Site Reliability Engineer I
American Express · Posted Oct 9
Banking, credit card, payment network, and travel services
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About the role
American Express is a global financial services company whose culture is built on a long history of innovation, shared values, and Leadership Behaviors, with a strong risk mindset behind its products and customer service. The Site Reliability Engineering function focuses on system resilience, scalability, and performance through automation, infrastructure as code, chaos engineering, SLOs/SLIs, and disaster recovery strategies. This role collaborates with software engineering, product, and business teams to implement resiliency tooling and observability practices across public cloud platforms.
What you will do
- Collaborates with Software Engineering teams to support the development, and implementation of features that enhance system resilience, scalability, and performance, ensuring systems can handle varying loads and recover effectively from unexpected disruptions
- Collaborates in the development and implementation of automation tools and frameworks, including infrastructure as code (IaC) practices, to reduce manual intervention and improve system efficiency, with guidance from peers and leaders
- Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues
- Collaborates in the design and execution of chaos engineering experiments and other resiliency testing methods to help identify potential failure points and ensure systems can recover from disruptions, with guidance from peers and leaders
- Supports the development and implementation of disaster recovery plans and business continuity strategies, ensuring systems can recover quickly and effectively from unexpected disruptions
- Collaborates with seniors to promote and implement best practices such as error budgeting, service-level objectives (SLOs), and service-level indicators (SLIs), contributing to a culture of continuous improvement and reliability
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Computer Science, Information Technology, Engineering, and/or comparable experience; advance degree preferred
- Knowledge of modern observability stack – Splunk, Elastic Search, Prometheus, Grafana
- Knowledge of containerization technologies (e.g., Kubernetes, Docker) and microservices architecture
- Knowledge of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms
- Knowledge of cloud-based Site Reliability Engineering (SRE) practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud
- Experience in software development, or technology operations, with a focus on Site Reliability Engineering
- Experience in Linux/Unix systems, object-oriented programming languages (e.g., Java), scripting languages (e.g., Python, Bash), and cloud platforms (e.g., AWS, Azure, GCP)
- Advanced certification in Site Reliability Engineering (SRE) or related is a plus
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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