Site Reliability Engineer
Razorpay · Posted Sep 11
Online payment gateway, business banking, payroll, and financial services platform
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About the role
As the founding infrastructure SRE at Razorpay, you will own the reliability of the core platform that all product teams build upon, spanning compute, orchestration, networking, data stores, CI/CD, and observability. Your focus will be on building paved roads, standards, and automation to enable service teams to own their own reliability, rather than just individual payment flows.
What you will do
- Own the reliability of core infrastructure: Kubernetes clusters, networking and ingress, DNS, databases and caches, message queues, and the CI/CD platform.
- Build the paved road: golden paths for deployment, standard health checks, default dashboards and alerts, and production readiness templates that product teams adopt because they are the easiest option.
- Design and test failure domains: multi-AZ and multi-region strategy, failover automation, capacity planning, and disaster recovery drills that are actually run, not just documented.
- Own infrastructure-level rollouts and rollbacks: cluster upgrades, database migrations, and platform changes executed without customer-visible impact.
- Build and tune the observability platform so that every team can see its own SLIs without asking for help.
- Carry the pager for platform services, lead infrastructure incidents, and drive systemic fixes across teams.
- Establish a shared on-call model with existing platform engineers so that infrastructure coverage does not depend on one person.
- Drive cost-aware capacity management: headroom for peak events (festival sales, month-end settlement spikes) without permanent overprovisioning.
Skills used in this role
What the employer is looking for
- 10+ years of experience, with substantial time owning production infrastructure at a company with real scale (thousands of hosts or containers, or traffic with hard peaks).
- Deep Kubernetes and container orchestration experience in production, including upgrades, capacity, and multi-tenant reliability.
- Strong Linux internals and networking depth: you can debug from a TCP dump, a flame graph, or kernel-level metrics, not just from a dashboard.
- Production experience with at least one major cloud (AWS preferred) and infrastructure as code (Terraform or similar).
- Experience operating stateful systems under load: relational databases, caches, and queues, including failover and data migration without downtime.
- A track record of building platform tooling or standards adopted by other teams, because a team of one scales only through software and influence.
- Genuine on-call and incident command experience on infrastructure that many teams depended on.
- The temperament for a founding role: comfortable with ambiguity, able to prioritize ruthlessly, and able to say no with data.
Preferred qualifications
- Experience running infrastructure for payments, banking, or another regulated, correctness-critical domain.
- Chaos engineering or failure injection experience at the infrastructure layer.
- Experience planning for extreme traffic events (large sale days, live sports streaming, ticket sales).
Benefits and support
- Compensation and benefits are detailed in the job posting
About Razorpay
Razorpay is India's leading omnichannel payments and full-stack financial solutions company, providing an extensive suite of products to accept, process, and disburse digital payments. Beyond payment gateways, the company offers neo-banking solutions via RazorpayX, business loans, payroll management, and corporate credit cards. It serves millions of businesses ranging from startups and SMEs to large enterprises globally.
- Industry
- Fintech
- Company size
- 3000+ employees
- Founded
- 2013
- Location
- Bengaluru, India
- Funding stage
- Public Company
Funding
Public Company · $742M raised
- 2021-12-19Series F$375M
- 2021-04-19Series E$160M
- 2020-10-12Series D$100M
- 2018-07-05Series C$75M
- 2016-07-12Series B$20M
Leadership
CEO and Co-founder
MD and Co-founder
Chief Operating Officer
Chief Financial Officer
Recent coverage
Razorpay Press Release
Razorpay Launches Vulcan, India's First AI Payments Foundation Model, Fueled by NVIDIA and AWS2026-09-07
Outlook Business
Razorpay Merchants Can Now Accept Apple Pay Online and In-Store2026-10-01
The Paypers
Razorpay plans confidential IPO filing in India targeting USD 600 mln raise2026-04-20
Razorpay Press Release
For the First Time in India, Businesses on RazorpayX Can Now Bank with AI Agents That Work While They Sleep2026-06-01