Site Reliability Engineer
NetApp · Posted Oct 15
Hybrid cloud data services, enterprise storage, and cloud operations solutions
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About the role
NetApp's Instaclustr offering provides open source as-a-service, managing cutting-edge open-source technologies (Cassandra, Kafka, OpenSearch, PostgreSQL, Redis, ClickHouse and Cadence) for customers worldwide across a fleet of over 35,000 nodes. The Technical Operations team is the frontline group keeping large fleets of cloud-hosted open-source clusters secure, reliable and performant in production. This role covers operational support and incident response for Apache Kafka, OpenSearch and Cassandra clusters, complex cluster operations such as migrations and upgrades, and development of internal automation tooling, working alongside Product Management, Development and Customer Success teams.
What you will do
- Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker, and languages including Java, Python and bash.
- Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Kafka and OpenSearch and other supported technologies and maintain a high standard of customer communication.
- Investigate issues and apply standard change and maintenance procedures to optimise the performance and stability of production systems.
- Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
- Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures.
- Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster.
Skills used in this role
What the employer is looking for
- At least 3 years work experience.
- Strong knowledge and experience with Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
- Good fundamental computer science/software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
- Previous experience working with databases and/or Open-Source Techs (managing standard tasks, handle production issues, performance tuning) in a support role.
- Programming skills in Python, bash scripting, SQL, and source code control using Git.
- Exceptional ability to communicate clearly and professionally in written and verbal English (essential).
- Follow required processes and procedures.
- Demonstrated ability to multitask.
- Work as part of a team and use your initiative to get things done.
- Passion for all things IT, and especially open source.
- Any customer service experience is favourable.
- Typically requires a minimum of 2 years of related experience.
Benefits and support
- Compensation and benefits are detailed in the job posting
About NetApp
NetApp, Inc. is an American data infrastructure and data management company that provides unified data storage, integrated data services, and hybrid multi-cloud operations solutions to enterprise customers. Founded in 1992, the company empowers global enterprises to manage applications and data seamlessly across on-premises environments and major public clouds. NetApp specializes in intelligent data infrastructure, cyber resilience, and AI-driven data optimization.
- Industry
- Cloud Computing
- Company size
- 11700 employees
- Founded
- 1992
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Product Officer
President
Chief Technology Officer
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