Site Lead, AMZL Operations
Amazon · Posted Oct 1
E-commerce, cloud computing, online advertising, and digital streaming services
Get a personal compatibility score
Add a resume for personal matches
About the role
Amazon Last Mile (AMZL) operates delivery stations across India, running package inbound, sort, stow, pick, staging, route dispatch and last-mile delivery. This Site Lead role owns end-to-end station operations across both Under the Roof (UTR) and Over the Road (OTR) functions, leading Team Leads, Delivery Associates and warehouse associates to hit safety, quality, productivity and delivery promise metrics at the lowest cost. The role also covers 3P DSP partner and fleet management, labor planning for peak events, continuous improvement, and India-specific challenges such as COD reconciliation and address ambiguity.
What you will do
- You will lead a team of Team Leads, Delivery Associates, and warehouse associates to execute daily station operations — from package inbound, sort, stow, pick, and stage inside the station, to route dispatch, real-time delivery monitoring, and last-mile execution on the road.
- You will own station-level performance across safety, quality, productivity, and delivery promise metrics including On-Time Performance, Delivery Success Rate, speed, and costs.
- You will manage relationships with 3P Partners DSPs, oversee fleet readiness across a mix of 2W, 3W, and 4W vehicles, and drive route optimization to maximize productivity.
- You will be responsible for labor planning, shift scheduling, and capacity alignment to daily and seasonal volume curves — including peak events such as Great Indian Festival and Prime Day.
- Beyond daily execution, you will drive continuous improvement initiatives, conduct root-cause analysis on delivery defects, lead daily and weekly business reviews, and implement standard work across all processes.
- You will own associate engagement, safety culture, onboarding, and talent development at your station.
- You will navigate India-specific operational challenges including address ambiguity in dense urban zones, COD reconciliation, contingency-related disruptions, and serviceability expansion in collaboration with city logistics teams.
Skills used in this role
What the employer is looking for
- Bachelor's degree in any discipline
- 3–5 years of experience in operations, logistics, warehousing, or supply chain management
- Experience managing frontline teams and driving performance through metrics
- Strong analytical skills with proficiency in Excel and data interpretation
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Preferred qualifications
- MBA or equivalent postgraduate degree
- Experience in last-mile delivery, e-commerce fulfillment, or quick commerce operations
- Knowledge of Lean, Six Sigma, or Kaizen methodologies
- Familiarity with fleet management, route planning, or DSP/3PL partner management
- SQL proficiency for data deep-dives and reporting
- 1+ years of performance metrics, process improvement or lean techniques experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
Recent coverage
Amazon About
Prime Big Deal Days 2026 is here: 150 of the best deals to shop now through October 72026-10-06
Amazon About
Prime Video and the Television Academy announce 6-year deal to exclusively stream the Emmy Awards globally2026-10-06
GeekWire
Amazon pledges $1B to data center communities, warns that local opposition threatens U.S. AI lead2026-10-02
Amazon About
Amazon introduces a completely redesigned Kindle family2026-10-01