Services Manager
Cisco · Posted Nov 4
Networking, cloud, cybersecurity, and enterprise IT infrastructure services
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About the role
Cisco's Information Security team in India is seeking a Service Delivery Manager to oversee service operations and manage cross-functional teams. The role focuses on service management processes, SLA adherence, and continuous improvement to drive customer satisfaction and operational excellence. The manager will lead the service delivery team, manage client relationships, and adopt best practices and emerging technologies.
What you will do
- Lead and manage the service delivery team to ensure effective and efficient service delivery.
- Drive service improvement initiatives to enhance customer satisfaction.
- Develop, implement, and maintain service management processes and standards.
- Closely monitor service performance and ensure adherence to Service Level Agreements (SLAs).
- Collaborate with cross-functional teams to ensure seamless service integration.
- Manage client relationships and serve as the primary point of contact for service-related issues.
- Conduct regular service reviews with clients, providing performance updates and discussing improvements.
- Identify and manage risks related to service delivery.
- Allocate resources to ensure optimal service delivery and cost efficiency.
- Prepare and present service delivery reports to senior management and clients.
- Lead problem management and root cause analysis initiatives.
- Coordinate and oversee service transition processes for new clients or services.
- Establish and maintain service delivery documentation and knowledge bases.
- Drive innovation in service delivery through adopting industry best practices and emerging technologies.
- Ensure compliance with all relevant regulatory and contractual requirements.
- Plan and execute service delivery training programs for team members.
- Manage budgets and financial aspects of service delivery projects.
- Address and resolve client escalations and complaints efficiently.
- Support strategic planning and decision-making processes related to service delivery.
- Foster a culture of continuous improvement within the service delivery team.
Skills used in this role
What the employer is looking for
- 5+ years of experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Cisco
Cisco Systems, Inc. is a worldwide leader in IT, networking, and cybersecurity solutions that transform how people connect, communicate, and collaborate. The company specializes in routing, switching, data center infrastructure, and software-defined networking designed for enterprises of all sizes. Today, Cisco drives major advancements in AI infrastructure, observability, and secure hybrid work platforms.
- Industry
- Networking
- Company size
- 90000+ employees
- Founded
- 1984
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Leadership
Chair and Chief Executive Officer
President and Chief Product Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief People, Policy & Purpose Officer
Executive Vice President and Chief Customer Experience Officer
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