ServiceNow Platform Support
Everpure · Posted Nov 4
Enterprise data storage and management platform for apps, analytics, and AI
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About the role
Everpure is a data platform company whose strategic agenda spans hyperscalers, AI labs, the AI hardware supply chain, and data platform providers. As a ServiceNow Platform Support Specialist, you will ensure the performance, reliability, and continuous improvement of Everpure's enterprise ServiceNow ecosystem. You will own technical resolution of complex L2 incidents across ITSM, HRSD, CMDB, and CSM and deliver run-the-business enhancements, acting as the bridge between frontline support and long-term platform evolution.
What you will do
- Deliver End-to-End L2 Resolution: Drive prompt investigation, troubleshooting, and end-to-end resolution of escalated incidents across ServiceNow modules (including ITSM, HRSD, CMDB, and CSM) and critical enterprise integrations (such as Workday and SAP) to maximize platform uptime and user satisfaction.
- Ship Run-the-Business Enhancements: Develop, configure, and release high-impact platform enhancements and keep-the-lights-on updates within our agile scrum framework, aligning continuous delivery to organizational standards.
- Proactive Problem & Trend Analysis: Analyze recurring platform incidents and operational data to pinpoint root causes, partnering with L3 engineering teams to eliminate bottlenecks, strengthen platform health, and drive preventative solutions.
- Knowledge Enablement & Process Optimization: Partner with cross-functional teams during project handoffs to author clear technical guides, knowledge base articles, and operational SOPs that elevate first-contact resolution for tier-one support.
- Operational Readiness & Critical Response: Participate in scheduled on-call rotations to rapidly mitigate critical, business-impacting operational incidents outside standard hours.
Skills used in this role
What the employer is looking for
- ServiceNow Administration & Platform Expertise: Certified System Administrator (CSA) credential with proven proficiency in configuring core ServiceNow workflows, managing platform security, building custom reporting dashboards, and maintaining enterprise system health.
- Technical Diagnostics & Integration Acumen: Strong technical troubleshooting capabilities with the ability to read and analyze JavaScript, evaluate enterprise APIs, and identify issues spanning system integrations and data workflows.
- Collaborative & Structured Problem-Solving: Demonstrated skill in applying structured diagnostic frameworks (such as root-cause analysis) in agile environments, combined with clear, empathetic communication when translating technical solutions to business partners.
- Workplace Presence: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.
Benefits and support
- flexible time off
- wellness resources
- company-sponsored team events
About Everpure
Everpure is an enterprise data storage and management company that unifies all data with an enterprise data cloud, making it easy to manage and get AI-ready fast. Formerly known as Pure Storage, the company delivers an industry-leading, ever-evolving storage and data management platform.
- Industry
- Data Storage
- Company size
- 6000+ employees
- Founded
- 2009
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $470M raised
- 2013-08-29Series E$150M
- 2014-04-23Series F$225M
Leadership
Chairman and CEO
Rob Lee
Chief Technology Officer
Dan FitzSimons
Chief Revenue Officer
Recent coverage
World Wide Technology
Pure Storage Rebrands To Everpure And Announces Intent To Acquire 1touch2026-02-22
Disaster Recovery Journal
Everpure (Formerly Pure Storage) Acquires 1Touch.io to Make GenAI and Agentic AI Enterprise-Ready2026-02-24
CRN
Everpure Reports Second Fiscal Quarter 2027 Financial Results2026-08-27