ServiceNow Developer SAM
Okta · Posted Oct 30
Cloud-based identity and access management solutions for workforce and customer security
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About the role
Okta's ServiceNow Platform Team is responsible for managing the full lifecycle, compliance, and financial impact of the company's global technology footprint. The team runs a sophisticated ServiceNow ecosystem that connects financial data from Workday and NetSuite, procurement data from Coupa, and endpoint data from JAMF and Intune. This role serves as the technical SME for Software Asset Management (SAM) and Hardware Asset Management (HAM), building integrations, normalization and reconciliation processes, and dashboards that surface asset visibility, cloud consumption, and cost-saving opportunities.
What you will do
- Lead technical delivery for ServiceNow SAM and HAM, focusing on the Content Library, Normalization engines, and Reconciliation processes.
- Partner with business stakeholders to analyze asset management business processes and implement automated workflows that drive license reclamation and cost-avoidance strategies.
- Oversee and troubleshoot complex integrations with core systems, including Coupa, Okta, JAMF, and Intune, ensuring data flow is consistent and accurate.
- Build, configure, and maintain integrations with SaaS connectors (e.g., Salesforce, Workday, Adobe) and develop custom integrations for unique software vendors using IntegrationHub.
- Build and maintain automated workflows for the hardware lifecycle, following Common Service Data Model (CSDM) best practices to keep the Asset and CI tables in sync.
- Implement HAM Pro features like Hardware Model Normalization, Mobile Asset Tracking, and Asset Inventory Audit workflows.
- Manage Cloud Cost Management (CCM) workflows to provide visibility and optimization for AWS and GCP spend.
- Manage Software Spend Detection by integrating financial data from Workday and NetSuite to identify tail spend and shadow IT.
- Design advanced dashboards and Performance Analytics widgets to report on compliance, cloud savings, and hardware refresh cycles for executive leadership.
Skills used in this role
What the employer is looking for
- 3-5 years of experience as a ServiceNow Developer, with at least 2 years of deep focus on SAM and HAM.
- ServiceNow Certified System Administrator (CSA) is required; CIS–SAM or CIS–HAM is highly preferred.
- Strong understanding of ITAM business processes (e.g., procurement, deployment, harvesting, and disposal) and how they translate into platform configuration.
- Expertise in the ServiceNow SAM data model and its relationship with the CMDB and CSDM, maintaining architectural integrity across Software Models, Entitlements, and Discovery Models
- Proven experience with Cloud Cost Management/Optimization for AWS and GCP.
- Hands-on experience building both Out-of-the-Box SaaS connectors and custom integrations using REST/JSON and IntegrationHub.
- Technical proficiency in ServiceNow scripting, including JavaScript, GlideRecord, Flow Designer, and Scheduled Jobs.
- Familiarity with discovery tools like ServiceNow Discovery, JAMF, and Intune, and their role in the normalization process.
- Ability to troubleshoot complex normalization and reconciliation issues by analyzing raw discovery data vs. library content.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Okta
Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.
- Industry
- Enterprise Software
- Company size
- 7500+ employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $228M raised
- 2010-02-01Series A$10M
- 2011-08-01Series B$16.5M
- 2012-12-01Series C$25M
- 2013-09-01Series D$27M
- 2014-06-01Series E$75M
- 2015-09-01Series F$75M
- 2018-02-21Post IPO Debt$300M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Executive Vice Chairman
Chief Marketing Officer
Chief Legal Officer
Recent coverage
Okta Newsroom
Industry Leaders Form the Blueprint Alliance to Advance a Shared Architecture for Securing AI Agents2026-09-22
Okta Newsroom
Okta Names Helen Riley to Board of Directors2026-09-18
Okta Newsroom
Okta to Host Investor Summit Webcast in Conjunction with Oktane2026-09-14