ServiceNow Developer (ITOM)
Publicis Sapient · Posted Sep 28
Enterprise AI platforms, digital business transformation, software engineering, and strategy consulting services
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About the role
Publicis Sapient is seeking ServiceNow Developers (ITOM) to join its team of professionals and innovators driving digital transformation for clients across diverse industries. The role focuses on designing, developing, and implementing scalable ServiceNow ITOM and CMDB solutions, including Discovery, Service Mapping, and integrations with third-party monitoring tools. The developer will configure Discovery, maintain CMDB data quality, and optimize platform processes to enable faster incident impact analysis and response.
What you will do
- Configure Discovery to maintain real-time CI data, improving root cause identification.
- Resolve duplicate CI issues through Identification & Reconciliation (IRE) rules, improving CMDB trustworthiness.
- Map critical business services to underlying infrastructure for better outage impact assessment.
- Integrate monitoring alerts to auto-generate incidents, reducing manual intervention.
- Analyze and fix credential or pattern issues to increase Discovery success rate.
- Fine-tune scan schedules to avoid peak hours, improving system performance.
- Improve infrastructure visibility and service mapping accuracy, enabling faster and more effective incident impact analysis.
- Enhance CMDB data quality and reliability, resulting in better decision-making and audit readiness.
- Enable seamless integration with monitoring tools, reducing manual effort and accelerating incident response times.
- Ensure stable and efficient ITOM operations by proactively identifying and resolving platform issues, minimizing downtime.
- Optimize Discovery and CMDB processes, leading to improved platform performance and reduced operational costs.
Skills used in this role
What the employer is looking for
- 5–9 years of IT experience with strong hands-on expertise in ServiceNow ITOM (Discovery, Service Mapping) and CMDB implementation and support.
- Solid understanding of CMDB data model, Identification & Reconciliation Engine (IRE), and data governance best practices.
- Experience with integrations using REST/SOAP APIs, MID Server setup, and connecting third-party monitoring tools with ServiceNow.
- Proficiency in ServiceNow scripting (JavaScript, Glide APIs), workflows, and Flow Designer for customization and automation.
- ServiceNow certifications such as Certified System Administrator (CSA) and CIS-ITSM or CIS-Discovery (preferred), along with strong problem-solving and stakeholder collaboration skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Publicis Sapient
Publicis Sapient is a digital business transformation company that helps organizations create and sustain competitive advantage through a blend of strategy, consulting, experience design, and engineering. Operating as a subsidiary of Publicis Groupe, the firm leverages proprietary enterprise AI platforms like Sapient Bodhi, Slingshot, and Sustain to modernize legacy systems and accelerate digital capabilities. With over 30 years of history, it partners with global enterprises across diverse industries to reinvent how they operate and serve their customers.
- Industry
- Digital Transformation
- Company size
- 20000+ employees
- Founded
- 1990
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Funding
Public Company · $3.7B raised
- 2015-02-01Acquisition$3.7B
Leadership
Chief Executive Officer
Nathalie Le Bos
Chief Financial Officer
Chief Marketing Officer
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