ServiceNow Developer
Publicis Sapient · Posted Oct 15
Enterprise AI platforms, digital business transformation, software engineering, and strategy consulting services
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About the role
Publicis Sapient brings together business and platform experts to modernize enterprise systems, scale AI agents and keep operations resilient. This role sits within the ServiceNow practice and focuses on the ServiceNow platform as the system of record for enterprise IT operations. The ServiceNow Administrator & Developer will administer and configure the platform, manage ITSM modules, build workflows and integrations, handle users and access controls, and support upgrades and continuous platform improvement.
What you will do
- Administer and maintain the ServiceNow platform, ensuring availability, performance, security, and reliability.
- Configure and customize ServiceNow modules based on business and operational requirements.
- Manage and support Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
- Create and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Notifications, and ACLs.
- Configure workflows, Flow Designer flows, approvals, assignments, and automated notifications.
- Manage users, groups, roles, access controls, and platform permissions.
- Develop and maintain Service Catalog items, record producers, variables, and approval processes.
- Create and maintain reports, dashboards, performance analytics, and operational metrics.
- Troubleshoot platform issues related to ServiceNow functionality, integrations, workflows, and configurations.
- Support ServiceNow upgrades, patches, enhancements, and release activities.
- Perform configuration migration between instances using Update Sets and appropriate deployment mechanisms.
- Support integrations with external applications using REST/SOAP APIs, Integration Hub, MID Server, or other integration technologies.
- Maintain ServiceNow documentation, configuration records, technical procedures, and knowledge articles.
- Collaborate with stakeholders to gather requirements and translate business needs into ServiceNow solutions.
Skills used in this role
What the employer is looking for
- 4+ years of hands-on experience as a ServiceNow Administrator, ServiceNow Analyst, or ServiceNow Engineer.
- Strong experience with ServiceNow ITSM.
- Good understanding of Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB fundamentals, and SLA management.
- Hands-on experience with ServiceNow configuration and administration.
- Strong knowledge of Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Notifications, Data Policies, and Dictionary configurations.
- Experience with Flow Designer / Workflow Editor.
- Experience creating reports, dashboards, and performance metrics.
- Working knowledge of JavaScript and ServiceNow scripting.
- Knowledge of REST/SOAP integrations and APIs.
- Experience with Update Sets, application deployment, and instance management.
- Good understanding of ServiceNow security, roles, groups, and access controls.
- Familiarity with MID Server and Integration Hub is preferred.
- Experience supporting ServiceNow upgrades and platform releases.
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder-management skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong problem-solving and incident-resolution capabilities.
- Ability to translate business requirements into technical solutions.
- Good documentation and process-management skills.
- Strong ownership and customer-service mindset.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- ServiceNow certifications will be an added advantage.
Preferred qualifications
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification is an advantage.
- Experience with CMDB, Discovery, or Service Mapping.
- Experience with ITOM, ITSM Pro, HRSD, CSM, or SecOps modules.
- Experience integrating ServiceNow with Jira, Azure DevOps, Microsoft Teams, monitoring tools, identity platforms, or enterprise applications.
- Knowledge of Agile/Scrum methodologies.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Publicis Sapient
Publicis Sapient is a digital business transformation company that helps organizations create and sustain competitive advantage through a blend of strategy, consulting, experience design, and engineering. Operating as a subsidiary of Publicis Groupe, the firm leverages proprietary enterprise AI platforms like Sapient Bodhi, Slingshot, and Sustain to modernize legacy systems and accelerate digital capabilities. With over 30 years of history, it partners with global enterprises across diverse industries to reinvent how they operate and serve their customers.
- Industry
- Digital Transformation
- Company size
- 20000+ employees
- Founded
- 1990
- Location
- Boston, Massachusetts, USA
- Funding stage
- Public Company
Funding
Public Company · $3.7B raised
- 2015-02-01Acquisition$3.7B
Leadership
Chief Executive Officer
Nathalie Le Bos
Chief Financial Officer
Chief Marketing Officer
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