Service Owner
Nokia · Posted Oct 12
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
The role sits within Nokia's IT service delivery organization, responsible for end-to-end IT service management in collaboration with business teams, IT suppliers, and service providers. It covers service roadmaps, releases, costs, capacity, governance, and continuous service improvement. As a Service Owner, you will drive SLA/KPI adherence, business continuity, stakeholder satisfaction, and operational excellence across the service lifecycle.
What you will do
- Ensure IT service quality, business continuity, SLA/KPI adherence, and stakeholder satisfaction through proactive monitoring and continuous improvement.
- Coordinate service roadmaps, technical releases, change management, and service communications while managing dependencies, risks, and business impact.
- Monitor service costs, ensure accurate cost planning and forecasting, support business cases, and identify cost-saving opportunities.
- Collaborate with IT suppliers and business stakeholders, facilitate governance meetings, and drive service-level agreements and performance reviews.
- Manage minor service enhancements, maintain service catalogue data, and oversee ServiceNow workflows, including business continuity, RCA, and demand management.
- Monitor licence usage, service capacity, and IT assets; maintain accurate configuration records and service documentation while supporting projects and readiness for service operations.
Skills used in this role
What the employer is looking for
- Bachelor’s or Master’s degree in Engineering or equivalent, with 10+ years of relevant experience in IT service management, service delivery, or service operations.
- Expertise in IT service management, SLA/KPI monitoring, service quality assurance, business continuity, and stakeholder satisfaction.
- Proven experience in service governance, incident management, Root Cause Analysis (RCA), change management, and continuous service improvement.
- Experience in service cost planning, supplier management, capacity management, and cross-functional stakeholder collaboration.
- Experience with ServiceNow (SNOW) workflows, service catalogue management, and ITSM governance processes.
- Experience in IT service financial management, including cost forecasting, license optimization, budget tracking, and business case preparation.
Preferred qualifications
- Knowledge of ITIL frameworks, service-level agreements, and IT service management best practices.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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