SERVICE ENGINEER II - Hyderabad
Microsoft · Posted Oct 11
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft Advertising serves digital advertising professionals, and the Advertiser Support Trust & Safety Technical Service Engineering team is a hands-on technical and strategic group representing advertisers worldwide while keeping the platform healthy and improving the experience for customers and internal partners. The role blends deep technical investigation with hands-on software development, often using AI-assisted development tools, across services and APIs on the Microsoft Advertising platform. As a Service Engineer II, you will build and maintain automation and full-stack tooling, diagnose complex reliability, performance, and data-quality issues, and partner with engineering teams to land fixes in production.
What you will do
- Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.
- Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows, with the goal of reducing time-to-diagnose, eliminating manual work, and improving operational efficiency at scale.
- Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices.
- Drive root-cause analysis and post-incident follow-through (action items, automation, and engineering changes) in partnership with multiple Engineering teams.
- Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities.
- Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders.
- Analyze escalation data and trends to develop clear problem statements, propose engineering solutions, and influence product roadmaps to reduce escalations and product friction, ultimately increasing revenue.
- Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams; mentor others on tools and debugging techniques.
Skills used in this role
What the employer is looking for
- Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 3+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls.
- Solid coding skills in at least one general-purpose language (C#, Java, Python, or TypeScript/JavaScript), including writing maintainable, testable code.
- Experience building automation and/or services that integrate with APIs, databases, and distributed systems.
- Hands-on debugging skills (logs, metrics, traces) and comfort working in a live-site/production environment.
- Experience using AI-based coding tools daily (e.g., GitHub Copilot, ChatGPT, or similar) to accelerate development and debugging, while validating correctness, security, and performance.
- Languages : C#, Python, TypeScript/JavaScript.
- Web & APIs: REST, authentication/authorization basics, internal web tools.
- Data: SQL, Kusto (KQL) or similar query languages.
- Cloud & DevOps: Azure, GitHub/Azure DevOps, CI/CD pipelines.
- Observability: logging/metrics/tracing and alerting.
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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