Service Engineer II
Microsoft · Posted Oct 9
Software, cloud computing, artificial intelligence, and hardware services
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About the role
Microsoft Advertising helps advertisers connect with customers across search, browsing, shopping, gaming, and AI-powered experiences, spanning search, display, native, video, Connected TV, shopping, and AI-driven campaigns across Microsoft properties and partner networks. This Service Engineer II role blends deep technical investigation with hands-on software development, building AI-driven automation and full-stack internal tools while partnering with product engineering to improve reliability, quality, and customer experience. The engineer will diagnose complex issues across services and APIs, write production-quality code, and drive root-cause analysis and fixes into production.
What you will do
- Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.
- Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows, with the goal of reducing time-to-diagnose, eliminating manual work, and improving operational efficiency at scale.
- Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices.
- Drive root-cause analysis and post-incident follow-through (action items, automation, and engineering changes) in partnership with multiple Engineering teams.
- Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities.
- Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders.
- Analyze escalation data and trends to develop clear problem statements, propose engineering solutions, and influence product roadmaps to reduce escalations and product friction, ultimately increasing revenue.
- Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams; mentor others on tools and debugging techniques.
Skills used in this role
What the employer is looking for
- Bachelor’s Degree in Computer Science, Engineering, Information Technology, Data Science, Cybersecurity, or related technical field, or equivalent technical experience.
- 3+ years of technical experience in service engineering, software engineering, systems engineering, technical support, or a comparable engineering environment supporting online services, commercial platforms, or cloud services.
- Experience with Microsoft Advertising, ad tech, search, audience, retail media, display, video, reporting, conversion tracking, trust and safety, fraud, policy, or digital advertising support scenarios preferred.
- Experience designing, building, or improving automation, scripts, diagnostic workflows, dashboards, proactive checks, or alerting solutions that reduce manual effort and improve operational efficiency.
- Proficiency with programming or scripting languages such as Python, C#, JavaScript, PowerShell, Java, or similar languages used for automation, tooling, data analysis, or troubleshooting.
- Experience querying, analyzing, and visualizing large datasets using SQL or equivalent data platforms to identify trends, and generate actionable insights.
- Experience working with cloud, distributed systems, telemetry, monitoring, observability, or service health tooling, preferably in Azure or comparable cloud environments.
- Experience troubleshooting or integrating with modern web and API technologies, including REST, JSON, XML, authentication patterns, and related data exchange or platform integration scenarios.
- Experience using AI-assisted tools, Copilot-style workflows, or emerging automation capabilities to improve triage, investigation, summarization, knowledge discovery, or support productivity.
- Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to technical and non-technical audiences, including customers, partners, engineering teams, and leadership stakeholders.
- Strong documentation and knowledge-management skills, including experience producing troubleshooting guides, diagnostic playbooks, case notes, bug reports, readiness materials, or technical training content.
- Customer-focused, anticipating, resolving, and responding to customer and ecosystem needs
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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