Senior UX Researcher
Okta · Posted Oct 30
Cloud-based identity and access management solutions for workforce and customer security
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About the role
Okta builds identity infrastructure that secures AI and workforce access, with this role sitting in the centralized Design & Research organization in Bengaluru. The team supports Access Management across macOS, Windows, Linux, iOS, and Android, focused on frictionless, phishing-resistant, passwordless authentication. This Senior UX Researcher will lead end-to-end generative and evaluative research, build a user panel, and partner with global Engineering, Product, and Design teams to turn insights into strategy and product decisions.
What you will do
- Own Access Management Research in India: Scope, prioritize, and execute generative and evaluative research and aligning cross border roadmaps with high priority business goals across multiple OS platforms (Windows, macOS, Linux, iOS, Android).
- Build an Exclusive User Panel: Go beyond standard recruiting by proactively building and managing a dedicated panel of user personas, ensuring a direct pipeline to our most critical users and cultivating deep customer empathy.
- Pioneer AI-Driven Efficiency: Champion the secure use of AI tools to automate operationalise recurring work such as transcript synthesis, feedback classification, and qualitative coding, freeing up time for deep strategic thinking.
- Make Research a "Team Sport": Empower cross functional partners in Product, Design and Engineering to run their own high quality evaluative studies through training frameworks, templates, workflows, etc while mentoring cross function partners to raise the overall research mindset.
- Exercise Methodological Rigor: Flexibly apply mixed methodologies including contextual inquiry, usability testing, surveys, and quantitative analysis suited to fast paced product timelines and complex security domains.
- Drive Global Alignment & Storytelling: Collaborate deeply with EPD teams across time zones, synthesizing complex data into compelling stories and actionable recommendations for executive stakeholders.
Skills used in this role
What the employer is looking for
- Technical Research Expertise: Demonstrated track record of conducting user research within complex, highly technical B2B, enterprise, security, or developer-facing domains.
- Strategic & Autonomous Thinker: Ability to translate business goals and technical ambiguity into structured research plans independently while managing competing priorities across multiple product streams.
- AI Tooling & Practice: Curiosity and active experience incorporating AI tools into your research workflow (e.g., automated transcript synthesis, qualitative coding, prompt engineering) to accelerate time-to-insight without compromising rigor.
- Global Collaboration: Proven success working effectively within globally distributed teams, displaying exceptional written and asynchronous communication skills across overlapping US/APAC working hours.
- Systems & Strategic Thinking: Ability to connect user insights directly to business metrics, product adoption, and technical feasibility.
- Growth Mindset & Empathy: Strong self-awareness, receptiveness to feedback, and passion for solving high-stakes identity and security problems.
- Experience: 4+ years of product development experience conducting UX research in enterprise/B2B product environments, OR a Master’s degree/PhD in HCI, Psychology, Anthropology, Sociology, or related field with 2+ years of experience.
- Portfolio: A digital portfolio or case study deck demonstrating end to end research ownership, complex technical problem spaces, generative and evaluative methodologies, and measurable business/product impact.
- Platform Knowledge: Experience researching desktop and mobile applications across macOS, Windows, iOS, or Android environments.
- Security Context: Background in identity, access management, cybersecurity, or enterprise IT admin tools is a strong plus.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Okta
Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.
- Industry
- Enterprise Software
- Company size
- 7500+ employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $228M raised
- 2010-02-01Series A$10M
- 2011-08-01Series B$16.5M
- 2012-12-01Series C$25M
- 2013-09-01Series D$27M
- 2014-06-01Series E$75M
- 2015-09-01Series F$75M
- 2018-02-21Post IPO Debt$300M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Executive Vice Chairman
Chief Marketing Officer
Chief Legal Officer
Recent coverage
Okta Newsroom
Industry Leaders Form the Blueprint Alliance to Advance a Shared Architecture for Securing AI Agents2026-09-22
Okta Newsroom
Okta Names Helen Riley to Board of Directors2026-09-18
Okta Newsroom
Okta to Host Investor Summit Webcast in Conjunction with Oktane2026-09-14