Senior Travel Specialist
New Relic · Posted Oct 21
Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services
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About the role
New Relic builds an intelligent observability platform that gives companies insight into their complex systems in an AI-first world. The Travel team supports global employee travel and expense management, corporate card programs, payment operations, and vendor negotiations from Hyderabad. This role manages card lifecycle administration, reconciliations, policy compliance, vendor contracts, and process improvement in a 24/7 global environment.
What you will do
- Possess comprehensive knowledge of Travel, Expense, and Corporate Card programs, and have worked on these areas in past roles.
- Corporate Card Administration: Oversee end-to-end card lifecycle processing, including receiving and evaluating new card applications, issuing cards, managing credit limit adjustments, and cancelling existing cards for offboarded or ineligible employees.
- Payment Batches & Manual Processing: Execute payment batches and handle expense reimbursements for manual paid countries, ensuring compliant, accurate, and timely disbursements across non-automated regions.
- Reconciliations: Perform regular financial reconciliations for corporate credit card accounts, manual country expense payments, and vendor balances, resolving discrepancies with speed and precision.
- Vendor & Contract Negotiations: Partner with strategic partners to lead commercial negotiations for corporate contracts with major airlines, hotel chains, and travel service providers to secure preferred corporate rates and benefits.
- Timely review and approval of all employee travel requests related to hotels and transportation, in line with approved policy.
- Track queries on the Navan travel group and respond timely for all open queries during the respective work shift.
- Proficiently understand and navigate systems such as Navan, Coupa, NetSuite, Workday, Bank Integration, and Card feed programs.
- Ensure internal customer focus in getting the SLAs achieved across all requests from employees for hotel and airfare bookings and reimburse their claims timely.
- Manage financial close-related activities, including accruals, T&E schedules, and month-end reconciliations.
- Review team tasks, identify delays, and provide solutions for timely completion.
- Collaborate with the Global Process Owner, manage approvals, and understand statutory requirements and legalities.
- Prepare and maintain up-to-date process documentation, emphasizing continuous improvement.
- Contribute to ongoing projects by actively participating in testing activities and engaging with individuals across the employee life cycle.
Skills used in this role
What the employer is looking for
- 7+ years of experience in managing Travel, Expense, and Corporate Card programs within a global matrix organization.
- Hands-on experience with end-to-end Corporate Card processing, including issuing new cards, managing card limits, offboarding/cancelling cards, and performing detailed account reconciliations.
- Proven track record of conducting vendor negotiations with airlines, hotel chains, and corporate travel suppliers to secure competitive rates and corporate terms.
- Strong expertise in global payment operations, specifically executing manual country payment batches, local disbursement handling, and cross-border expense processing.
- Bachelor’s degree in a relevant field.
- Demonstrated expertise in process analysis, documentation, financial reconciliations, and process improvement/automation.
- Strong communication, relationship building, influencing, persuasion, presentation, and conflict resolution skills.
- Consistently demonstrates high integrity combined with good business judgment.
- Absolute integrity of internal controls over all finance/accounting activities that can affect the completeness and accuracy of financial reporting.
- Time sensitive on all deliverables and available to handle seasonal variations in functional requirements.
- High attention to detail with the ability to present/articulate analytical results and facilitate decision-making
Preferred qualifications
- Experience in working in travel teams in large organizations in the SAAS space
- Experience in managing global payment batches and travel deliverables across multiple international time zones.
Benefits and support
- healthcare
- dental
- vision
- parental leave and planning
- mental health benefits
- 401(k) plan and match
- flex time-off
- paid time-off
- 11 paid holidays
- volunteer time off
- corporate bonus plan
About New Relic
New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.
- Industry
- SaaS
- Company size
- 2500-5000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Private Equity-Backed
Funding
Private Equity-Backed · $6.88B raised
- 2023-11-09Private Equity Buyout$6.5B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Revenue Officer
Chief Product Officer
Chief Marketing Officer
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