Senior Technical Account Manager
Oracle · Posted Oct 29
Cloud infrastructure, enterprise software, database systems, and AI-powered business applications
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About the role
The role serves as a trusted customer advocate and technical advisor, translating customer business requirements into integrated technology and process solutions and guiding customers through cloud adoption and transformation. It provides leadership across the solution lifecycle, coordinating cross-functional teams to deploy and optimize Oracle Cloud workloads. The position combines technical depth, customer relationship management, and program delivery to drive successful customer outcomes.
What you will do
- Partner with customers to understand business goals, technical requirements, challenges, and desired outcomes, then translate them into practical solution designs.
- Conduct fit-gap assessments and develop roadmaps for transitioning, implementing, and optimizing customer solutions.
- Define and align the functional and technical vision for program solutions with customer and internal stakeholders.
- Lead end-to-end delivery across requirements intake, solution design, build, testing, deployment, and go-live activities.
- Guide deployment of customer workloads to Oracle Cloud, support cloud-adoption models, and recommend actions to overcome delivery blockers.
- Align customer solutions with Oracle product roadmaps, release cycles, business enhancements, and production break-fix requirements.
- Collaborate with portfolio management and cross-functional teams, including business analysts, integration specialists, quality assurance, development, support, services, and third-party partners.
- Communicate technical concepts, solution options, risks, and recommendations clearly to both technical and non-technical stakeholders.
- Support strategic planning, program direction, customer satisfaction, and successful delivery of IT solutions within agreed timelines and budgets.
- 8 years of experience in a customer-facing, consultative, or technology-related role; or an equivalent combination of education and experience:
- Bachelor’s degree in Business, Computer Information Systems, or a related field plus 4 years of relevant experience.
- Master’s degree in Business, Computer Information Systems, or a related field plus 2 years of relevant experience.
- Doctorate in Business, Computer Information Systems, or a related field.
- 5–15 years of IT industry experience, including at least 3 years of demonstrated OCI experience.
- Strong understanding of Oracle products, including Fusion applications, OCI, and on-premises offerings.
- Ability to translate business requirements into system, application, process, and solution designs.
- Experience leading business analysis, business-process design, and software development lifecycle activities.
- Demonstrated ability to assess technology assumptions, identify systems, subsystems, and interfaces, and evaluate solution alternatives.
- Strong analytical and problem-solving skills, with the ability to consider broader cross-module impacts.
- Proven customer service and cross-functional collaboration skills.
- Strong written, verbal, presentation, and organizational skills.
- Ability to build effective working relationships across business and IT teams in a collaborative, remote environment.
- Ability to travel to customer locations and internal sessions up to 25%.
- Experience with AWS, Azure, or Google Cloud Platform.
- Relevant cloud certifications.
- One full cloud implementation lifecycle.
- Experience with IT service management.
- Experience with account management.
- Experience working with operating budgets or project financials.
- Familiarity with the CSS service portfolio across cloud and on-premises services.
- Do I have experience working directly with customers to understand their business needs and translate them into technology solutions?
- Have I supported or led cloud adoption, implementation, or migration activities involving Oracle Cloud Infrastructure?
- Can I guide stakeholders through requirements, design, build, testing, deployment, and go-live activities?
- Am I comfortable collaborating with technical and non-technical teams to resolve blockers and keep a program on track?
- Can I clearly explain technical options, risks, and recommendations to customer stakeholders at different levels?
Skills used in this role
Benefits and support
- Compensation and benefits are detailed in the job posting
About Oracle
Oracle Corporation is a multinational computer technology company specializing in cloud-engineered hardware, enterprise software, and database management systems. It provides comprehensive cloud solutions such as Oracle Cloud Infrastructure (OCI) and Oracle Cloud Applications (OCA) to power digital transformations globally. Headquartered in Austin, Texas, Oracle is a major player in enterprise AI integration and database solutions.
- Industry
- Cloud Computing
- Company size
- 141000 employees
- Founded
- 1977
- Location
- Austin, Texas, USA
- Funding stage
- Public Company
Funding
Public Company · $56B raised
- 2025-10-24Post IPO Debt$18B
- 2025-02-03Conventional Debt$18B
Leadership
Lawrence J. Ellison
Chairman of the Board and Chief Technology Officer
Clay Magouyrk
Chief Executive Officer
Mike Sicilia
Chief Executive Officer
Hilary Maxson
Chief Financial Officer
Jae Evans
Global Chief Information Officer and Executive Vice President
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